Central Intake Systems Navigator

Central Intake Systems Navigator:

Part-time, hourly, 30 hours/week. Full benefits.

Schedule:

9:30 to 4, Monday through Friday, 30 minute lunch break The Central Intake Systems Navigator is responsible for providing a single point of entry for New River Community Action (NRCA),to improve the accuracy and consistency of the screening, assessment, and referral process under the supervision of the Lead Central Intake Systems Navigator.

Job Description Requirements:

1. Implements the Whole Family Approach (Family-Centered Coaching) when working with all consumers of NRCA services. 2. Performs initial intake and assessment by phone or in person. 3. Completes qualification screenings for applicable programs. 4. Schedules initial appointments for consumers with appropriate staff. 5. Enters data into assigned agency database system(s) as assigned by supervisor. 6. Answers incoming calls and transfers to appropriate departments or programs, as needed. Knowledge, skills, and abilities: Must have: Excellent verbal and written communication skills Professional customer service and phone courtesy skills Proficiency with Microsoft Office and knowledge of database systems Experience in conducting consumer intakes and informational interviews. Experience in conducting assessments with families and individuals. Critical thinking, problemsolving, and crisisresolution skills Knowledge of NRCA, FamilyCentered Coaching, and community resources. Must be friendly, positive, responsible, and capable of exercising good judgment. Approach to working with families and individuals that is empathic, nonjudgmental, respectful, and professional.

Education and Experience Requirements:

Associate degree in Human Services or a related field or two years of related experience in human services. NRCA conducts pre-employment criminal background checks and driving record checks. Possession of a valid driver's license and a good driving record is required. Pre-employment drug testing is also required.

Application Deadline:

July 16, 2026, or until the position is filled. USDA is an equal opportunity provider, employer and lender. EEO/AA. About New River Community Action Inc New River Community Action, Inc. mission is to promote and support the well-being and self-reliance of individuals, families, and communities. NRCA holds the conviction that poverty and hunger are unacceptable conditions in our communities. We believe that ending poverty is an attainable goal through joint community efforts. Each of us has something to contribute; each of us can play a part. Be a part of a fantastic group of people who want to help! We are always looking for those who connect with our mission and want to make a difference in their community. If you want more information, please reach out to HR at 540-633-5133 ext 454 or ext 435.