Patients Rights Advocate

Patients Rights Advocate County of Riverside - 3.8 Indio, CA Job Details $48,242.32 - $69,447.37 a year 1 day ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Vision insurance Bereavement leave Life insurance Qualifications Microsoft Word Civil rights Customer communication Microsoft Outlook Local agency collaboration Patient advocacy Mid-level State healthcare regulations Driver's License Policy & process development Staff training Working with individuals with mental health conditions Presentation creation Client advocacy in social work Patient interaction Healthcare policy development Training & development 1 year Epic Civil law Communication skills Customer complaint resolution Full Job Description For questions regarding this position, please contact the Recruiter listed in the Supplemental Information section.

ABOUT THE POSITION

Applications will be reviewed in the order in which it was received. Riverside University Health System (RUHS) is recruiting for a Patients' Rights Advocate, located in Indio, to support the Patients Rights Unit. The Patients' Rights Advocate serves as a key support to individuals receiving Behavioral Health services by meeting with patients directly, addressing their concerns, and ensuring they understand and receive guidance on their rights throughout their care. The Patients' Rights Advocate is responsible for protecting and promoting the rights of individuals receiving Behavioral Health services. This role includes meeting with patients in person, listening to their concerns, and helping resolve complaints in a fair and timely way. Additionally, the Patients' Rights Advocate will make sure patients are informed of their rights and work closely with facility staff to ensure those rights are understood and upheld. Another key responsibility is representing patients' expressed wishes during Certification Review Hearings and Riese Hearings. The Patients' Rights Advocate will review case information, communicate clearly on behalf of patients, and ensure that legal standards and patient protections are followed. They also monitor Behavioral Health facilities to ensure policies and procedures are compliant with regulations, and they provide training and guidance to staff on patient rights. Competitive candidates should have experience in Behavioral Health or a related field, along with basic knowledge of the LPS Act and involuntary HOLD procedures. Strong communication and customer service skills are essential, as well as proficiency in Microsoft Word and Outlook. The role requires face-to-face interviews in all designated LPA facilities, strong documentation skills, and the ability to handle sensitive situations with professionalism and compassion. Experience with EPIC or ELMR is preferred but not required. Meet the Team! Riverside University Health System - Behavioral Health is a leading provider of mental health and substance use services in Riverside County. With a dedicated team of professionals, including psychiatrists, clinicians, peer specialists, and paraprofessionals, RUHS-BH serves over 45,000 individuals annually. We are committed to delivering culturally competent, evidence-based care across all ages. Our programs, including Mental Health Services, Substance Use Services, and the Public Guardian's Office, address the diverse needs of our community. At RUHS Behavioral Health, you'll join a compassionate, innovative team where your skills make a real difference. We offer opportunities for growth, collaboration, and meaningful impact. If you're passionate about advancing your career while improving mental health in Riverside County, RUHS Behavioral Health is the place for you! For more information, please visit www.ruhealth.org/behavioral-health

EXAMPLES OF ESSENTIAL DUTIES

Ensures that incoming patients and residents are notified of their rights; provides information to consumers concerning patients' rights through direct training, sessions, patients' rights handbooks and pamphlets, and posting the list of patients' rights in all mental health facilities. Receives, investigates, and resolves patient complaints concerning the violation or abuse of rights; advocates on behalf of patients unable to register a complaint; represents consumers during "probable cause hearing" procedures; obtains, compiles, and submits to the State Patients' Rights Office, statistical data regarding the denial of rights. Assists consumers with obtaining public benefits; Acts as a consultant to mental health professionals concerning patients' rights; trains staff in mental health facilities regarding patients' rights laws, regulations, and policies; assists mental health facility administrators with patients' rights policy development; provides training and consultation to mental health constituency groups; attends mandated Patients' Rights training conferences. Monitors mental health facilities, services, and programs for compliance with patients' rights statutes and regulations.

MINIMUM QUALIFICATIONS

Experience :

One year of experience providing consumer directed services in a mental health agency/organization which must have included at least one of the following: Representation at administrative due process hearings for adults and/or adolescents; interviewing and counseling AND Providing information and appropriate referrals to service recipients; investigation and assessment of complaints and screening for legal problems.

Knowledge of:

California civil commitment laws, regulations; mental health programs and services available to the community and their functions; principles of interviewing; patients' rights in institutional and community facilities; service rights of persons receiving mental health services.

Ability to:

Learn the rights of patients in mental health institutional and community facilities; learn advocacy ethics and principles; learn civil commitment statutes and procedures; investigate and assess complaints and screen for legal problems; represent consumers in "probable cause hearing" procedures; prepare and deliver group presentations; establish and maintain effective working relationships with mental health consumers, treatment staff, and community organizations; communicate effectively in oral and written form.

Other Requirements License/Certificate:

Possession of a valid California Driver's License is required.

SUPPLEMENTAL INFORMATION

County of Riverside Human Resources Contact:

For more information regarding this position, please contact the recruiter, Jammie Smith, at or (951) 955-6965 . Please allow one-to-two business days for a response to general inquiries. ________________________________________________________________________________________

APPLICATION INFORMATION

Veteran's Preference The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. The Veterans Preference Policy, C-3 is available here: https://rivcocob.org/board-policies Reasonable Accommodations The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: https://rc-hr.com/disability Proof of Education If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted. If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators, Inc. (AICE). Work Authorization Requirement Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs, including H1-B visas, and will not provide sponsorship for any employment-based visas. Equal Opportunity Employer The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors. Pre-Employment All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required. Probationary Period As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head. General Information Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies. Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered. Please read and follow any special application instructions on this posting. Click the ' Apply ' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com. If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at or toll-free 1-855-524-5627.