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Crisis Peer Support Specialist (CPS) Lancaster County
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Peerstar LLC
Lancaster, PA (In Person)
Full-Time
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Job Description
Crisis Peer Support Specialist (CPS) Lancaster County 3.1 3.1 out of 5 stars Lancaster, PA Part-time, Full-time Peerstar LLC 103 reviews Part-time, Full-time Crisis Peer Support Specialist (CPS) Summary Are you ready to use your lived experience to make a difference in someone's most critical moment? As a Crisis Certified Peer Support Specialist at Peerstar, you'll bring hope, connection, and recovery-focused support to individuals experiencing mental health and/or substance use crises—responding in the field, on the phone, and in the community alongside a dedicated behavioral health crisis team. Benefits Health Insurance (Full-Time only) Dental & Vision Insurance (Full-Time only) 401k with Match Paid Time Off Referral Bonus About the Role The Crisis Peer Support Specialist is a responsive, self-directed professional who provides immediate and ongoing peer support to individuals in behavioral health crisis. Working under the direction of crisis staff, this role involves mobile field response, crisis call center support, and community-based follow-up—all grounded in the power of shared lived experience. This position is expected to meet the following productivity standards: A minimum of 1,500 minutes per month of active case involvement A minimum of 5 crisis mobile outreaches per month (or as needed) Availability to assist with mobile outreaches up to two hours prior to the end of scheduled shift Provide limited follow-up support to individuals after the crisis situation resolves to assist with care navigation and coordination What You'll Do Respond to referrals and requests for peer support within the behavioral health crisis system Engage individuals in screening and initial needs identification Provide peer support during crisis situations—in person, over the phone, or via mobile response Use lived experience to build trust, support de-escalation, and promote recovery Assist individuals in developing and working toward personal recovery goals Help navigate behavioral health, medical, and community resources Collaborate with crisis staff, clinicians, and community providers on care coordination Support safety planning and connection to ongoing services Participate in team meetings for case review and coordination Complete timely, accurate documentation in accordance with agency, county, and state requirements Qualifications PCB Certified Peer Specialist (CPS) in Pennsylvania Lived experience with mental health and/or substance use recovery 18 years of age or older High school diploma or GED (preferred) Valid driver's license and access to reliable transportation (required while on shift) Criminal history clearances: PA State Police, Child Abuse, FBI Fingerprinting Basic computer skills (Microsoft Office or similar) Preferred Experience in crisis services or behavioral health settings Familiarity with Pennsylvania behavioral health systems Experience with electronic health record (EHR) documentation systems Our Peer Support Approach At Peerstar, peer support is more than a service—it's a philosophy. Our Crisis CPS team operates with these core principles: