Homeless Health Case Manager Catherine's Health Center
2 Grand Rapids, MI Job Details Full-time 8 hours ago Benefits 403(b) matching Mileage reimbursement Health savings account Health insurance Dental insurance Flexible spending account Paid time off Employee assistance program Vision insurance 403(b) Life insurance Retirement plan Qualifications Optimizing workflow processes Accounting systems Nursing Microsoft Access Serving clients Community partnership development strategy Spreadsheets Maintaining patient confidentiality Working with individuals experiencing homelessness Public Health Continuous improvement Quality improvement Working with individuals from diverse cultural backgrounds Social Work Working with individuals from underserved communities Data manipulation Data analysis software Full Job Description Job Summary The Healthcare for the Homeless (HCH) Case Manager provides short-term case management services to primary care patients experiencing homelessness, with a focus on addressing immediate health, housing, and social service needs. This role is part of a dedicated interdisciplinary team that provides primary care services through street medicine and place-based clinics embedded in partner organizations. Utilizing a trauma-informed and client-centered approach, the HCH Case Manager conducts assessments, facilitates service navigation, coordinates healthcare needs, and connects clients to appropriate community resources. : Catherines Health Center Clinic at
Mel Trotter :
Homeless Healthcare Manager Description of Duties/Responsibilities This list is
ILLUSTRATIVE
ONLY and is not a comprehensive listing of all functions and tasks that may be performed by this role. This role may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
- Preferred clinical experience;
MA/LPN/RN
- Patient Assessments
- conducts thorough assessments of clients' health, social, and housing needs to develop individualized care plans or referrals to resources
- Care Navigation
- Assists patients in navigating healthcare systems, including scheduling appointments, medication management, transportation arrangements, and follow-up care.
- Transitions of Care
- leads efforts to support transitions of care from inpatient hospitalization and emergency department care for individuals experiencing homelessness who require an integrated primary care medical home.
- Care Coordination
- Supports health-focused case conferencing efforts that ensures that people experiencing homelessness avoid fragmented services. The HHCM will work with partner hospitals, healthcare providers, community mental health, and social service providers to coordinate care that avoids duplication of services.
- Monitoring and Evaluation
- Regularly assesses patient progress and updates care plans as needed.
- Other duties as assigned.
- Preferred term is unhoused.
Catherine's receives "Healthcare for the Homeless" funding from HRSA Minimum Position Qualifications Individuals with lived experience are encouraged to apply Experience or formal education in social work, nursing, public health, psychology, healthcare administration, or sociology. 3 years of experience working in community health, public health, social work, healthcare delivery to disenfranchised populations, or directly with a homeless population is required. Experience with serving individuals experiencing homelessness or other population with complex health and social services need is required A passion for connecting with partners who serve people experiencing homelessness is required Experience with client-centered approaches to care such as Housing First and Harm Reduction (preferred) § Experience with crisis intervention (preferred) Please note that this position requires a comprehensive background check as part of our commitment to patient safety and organizational integrity. Candidates with lived experience are encouraged to apply, and we welcome open discussions about any past experiences that may arise during the background check process. Skills, Knowledge, and Experience Requirements Ability to uphold Catherine Health Center's values of Excellence, Compassion, Social Justice, Accountability, Inclusion and Community Ability to work as a team and independently on multiple tasks to meet the needs and deadlines resulting from problem solving co-ordination with the administrative staff, school staff, and Catherine's team members. Ability to engage and facilitate community partnerships Must be flexible, innovative, and adept at creative problem solving. Commitment to health equity and addressing health disparities Superior verbal, written, analytical, and interpersonal skills to facilitate interactions with all levels of management and program staff. Ability to manage and various relationships and relate well to people from diverse ethnic and cultural backgrounds, as well as have a passion for working with culturally diverse populations Basic understanding of information technology and ability to organize, analyze and synthesize data from various sources Must have excellent process improvement skills and able to understand clinic functions and department interactions Excellent computer skills utilizing Microsoft Suite of products, and computerized accounting and database software, including but not restricted to MS Access and advanced features of MS Excel, with a passion for data manipulation Able to adapt process improvement in accordance with organization objectives; and Willingness to work flexible hours in order to meet the organization's needs/demands. Must maintain strict confidentiality.
Job Type:
Full-time Benefits:
403(b) 403(b) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Mileage reimbursement Paid time off Retirement plan Vision insurance
Work Location:
In person
