Crisis Clinician I (Safe Harbor Behavioral Health), UPMC

UPMC Western Behavioral Health at Safe Harbor is excited to welcome a passionate and driven Crisis Clinician I to our Crisis Intervention team! Join our close-knit Crisis Intervention team, focused on providing 24/7 support through phone services, mobile response, and walk-in assessments. Under the supervision of the Crisis Clinician Supervisor, this role delivers compassionate, client-centered care to individuals of all ages experiencing self-identified crises. Responsibilities include providing crisis counseling, de-escalation, and support via the crisis and 988 lines, conducting clinical assessments, coordinating services and referrals, and responding to community-based calls to meet clients in person as needed. Clinicians work within a supportive shift structure alongside a supervisor, with access to ongoing guidance from the Clinician Supervisor and Director. The team fosters a highly collaborative, supportive environment with strong leadership presence and active team-building efforts. This is a swing shift position, 11am-9pm. Schedule is built on a six-week rotation. Some weekends and holidays will be required. The dress code is business casual, and parking is provided on site at no cost. While crisis work is challenging, it's deeply rewarding—and our team-building committee promotes staff wellness, connection, and a positive work culture. Our Total Rewards Program goes beyond healthcare, providing comprehensive benefits to support your overall well-being. To further invest in your future, we are excited to offer a sign-on bonus of up to $5,000 ! If you're passionate about making a real, tangible difference in the lives of those in our community, we warmly invite you to apply today !

Responsibilities:

Provide crisis services in a community and/or office setting, including assessments, counseling and crisis planning. Manage crisis situations independently using positive approaches and motivational interviewing techniques. Complete consumer and family crisis assessments (face-to-face and by phone) and provide follow-up via phone or mobile visits. Support consumers by promotion stability, coordinating referrals, and negotiating appropriate services. Maintain accurate documentation, complete required paperwork, and navigate insurance processes and authorizations.