Job Description
Position Summary We are seeking a dedicated, organized, and compassionate Case Manager Team Leader to join our growing behavioral health team. The Case Manager Team Leader is responsible for providing direct case management services while overseeing and supporting a team of case managers to ensure high-quality service delivery, compliance with regulatory requirements, and positive outcomes for clients. This position requires strong leadership skills, excellent documentation practices, and a commitment to serving individuals and families experiencing mental health, substance use, behavioral, and social challenges.
Essential Duties and Responsibilities:
Leadership & Supervision Provide day-to-day supervision and support to case management staff. Monitor staff productivity, documentation quality, and service delivery. Conduct regular case reviews and provide coaching, guidance, and corrective action when necessary. Assist with onboarding and training of new staff. Facilitate team meetings and promote a positive, collaborative work environment. Serve as a resource for staff regarding client care, policies, and procedures. Case Management Services Maintain a caseload of clients as assigned. Complete assessments, service plans, and referrals. Coordinate care with healthcare providers, schools, community agencies, courts, and other stakeholders. Assist clients in accessing medical, behavioral health, housing, employment, educational, and social services. Advocate for clients and families to ensure appropriate services are received. Conduct home visits, community visits, and office-based services as required. Compliance & Documentation Ensure documentation meets state, federal, Medicaid, and agency standards. Review staff documentation for accuracy, completeness, and timeliness. Assist with quality assurance reviews and audit preparation. Monitor compliance with treatment plans, service authorizations, and agency policies. Maintain confidentiality in accordance with HIPAA and applicable regulations. Program Development Assist management in developing and improving case management services. Identify barriers to service delivery and recommend solutions. Support program growth and community outreach efforts. Participate in agency committees and leadership initiatives. QualificationsRequired Bachelor's degree in Social Work, Psychology, Human Services, Counseling, Behavioral Sciences, or a related field. Minimum of two (2) years of case management experience. Minimum of one (1) year of supervisory, leadership, or team lead experience preferred. Valid driver's license and reliable transportation. Ability to pass a criminal background check and drug screening. Preferred Experience working in behavioral health, substance use treatment, child welfare, or community mental health. Knowledge of Medicaid documentation and behavioral health regulations. Experience with electronic health record (EHR) systems. Professional licensure or certification is a plus. Skills & Abilities Strong leadership and team-building skills. Excellent verbal and written communication. Strong organizational and time-management abilities. Ability to manage multiple priorities and deadlines. Knowledge of community resources and service systems. Ability to work effectively with diverse populations. Proficiency with Microsoft Office and electronic documentation systems. Pay:
$35,568.00 - $37,500.00 per year Benefits:
Flexible schedule Paid time off Work Location:
In person
