Administrative Technician - Child Care

The City of Richmond Department of Social Services is seeking highly a qualified candidate to fill the position of Administrative Technician to assist in the Division of Economic Support & Independence Child Care Program. The incumbent is responsible for providing clerical support to the Division and delivering a high level of customer service. Creating, organizing, classifying, sorting, and maintaining the current filing system Setting up and organizing files Sorting, classifying and filing materials Purging obsolete material Retrieving and returning material requested from files Retrieving and forwarding case file folders Providing office support services to assigned area Answering telephones and directing calls Providing general information to callers and internal customers and assisting visitors in preparation of information forms when needed Taking and relaying messages Receiving, opening, logging, sorting, time-stamping and distributing mail Preparing material for mailing Providing assistance to other departmental employees and supervisors Typing correspondence and proofreading documents Accessing Virginia Department of Social Services automated systems to obtain information as requested Uploading and scanning required verifications in VDSS systems Receiving completed forms from customers and checking for accuracy Performing other related duties as assigned •City of Richmond Social Services employees who work in this class are considered essential personnel and will be required to work during declared emergencies and major weather events. •

MINIMUM TRAINING AND EXPERIENCE

High School Diploma or GED Two years of related clerical or office support experience An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

KNOWLEDGE, SKILLS, AND ABILITIES

Considerable knowledge in English language and grammar; Standard office equipment such as multi-line phones, computers, copiers, fax machines, scanning machines, etc.; Software such as Microsoft Office Suite (Word, Excel, Outlook, etc.); and administrative and clerical procedures such as word processing, managing files and records, and designing forms. Demonstrated skills in entering data accurately; maintaining confidentiality; thinking critically to solve problems; and data entry. Demonstrated ability in following established procedures; attention to detail; working independently with little supervision; time management and organization; and use of sound judgment and decision making. LICENSING, CERTIFICATIONS, and/or

OTHER SPECIAL REQUIREMENTS

None

PREFERRED QUALIFICATONS

Two (2) or more years of experience working in a human services environment Experience with Virginia Case Management System (VaCMS), Systems Partnering in a Demographic Repository (SPIDER), or similar case management systems.