Customer Care Technician - Luxury Residential Construction

Step into a unique, fast‑paced role where craftsmanship meets concierge‑level service. As a Customer Care Technician, you will represent one of the region's most reputable luxury residential builders, supporting sophisticated homeowners and maintaining some of the most prestigious properties in the area. This role is perfect for someone who thrives on autonomy, takes pride in problem‑solving, and enjoys being the trusted expert clients rely on. No two days look the same — and your ability to communicate, stay organized, and think critically is just as important as your technical skill. If you want a position with growth potential, daily variety, high visibility, and the opportunity to work with discerning clientele and exceptional teams…this is it.

CORE COMPETENCIES

Communication Communicates with clients in a way that instills confidence. Communicates with subcontractors in a manner that sets expectations clearly while motivating them. Organization Prioritizes tasks effectively and executes them in a way that leaves clients satisfied. Tracks expenses accurately, codes them correctly, and submits them in a timely manner. Self‑Motivation & Ownership Works with minimal oversight while striving for outstanding results. Ensures clients feel that you are fully taking ownership of their issue, request, or project. Technical Skills Basic understanding of facilities maintenance (MEP systems). Identifies root causes of issues or client complaints and coordinates the appropriate subcontractors to resolve them. Patience Troubleshoots unfamiliar issues thoughtfully and methodically. Builds trust with clients and subcontractors through calm, patient observation and problem‑solving. Risk Assessment Makes smart decisions about when to self‑perform work vs. bring in subcontractors. Evaluates personal skill level, project complexity, and liability to ensure the company and client are protected. Integrity Maintains the highest level of integrity while working unsupervised in client homes. Protects client privacy, property, and trust at all times. Flexibility Pivots quickly as schedules, priorities, and client needs evolve. Responds calmly and efficiently to shifting demands and high‑priority tasks.

WHY YOU'LL LOVE WORKING HERE

Work with a respected luxury builder. High autonomy — manage your own tasks, schedule, and outcomes. Build long‑term relationships with high‑profile clients. Supportive leadership and strong team culture. Consistent workflow and clear growth opportunities. Fun, Dynamic, engaging work — every day is different.

Job Type:

Full-time Pay:

$30.00 - $40.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Experience:

Construction:

3 years (Preferred)

License/Certification:

Driver's License (Preferred)

Work Location:

Multiple locations