Residential Loan Assistant

We are looking for a Residential Loan Assistant to support mortgage lending activities for a banking organization in the North Shore area -, Massachusetts. This Long-term Contract position focuses on coordinating loan file follow-up, assisting with borrower communications, and helping the lending team stay on track with documentation and compliance deadlines. The role is well suited for someone who is organized, responsive, and comfortable working across loan origination, processing, and administrative support functions.

Responsibilities:

• Coordinate with loan officers and processors to identify outstanding items needed to move mortgage files forward and maintain timely completion of required next steps.
• Prepare and send incomplete disclosure notifications, then monitor each file to help ensure regulatory turnaround expectations are met.
• Provide day-to-day support to mortgage staff by assisting with rate-related questions, application activity, pre-qualification follow-up, and borrower inquiries.
• Track borrower disclosures that remain unsigned or unreturned and conduct follow-up outreach to improve file progression and overall conversion results.
• Communicate with borrowers to clarify documentation requests, answer process-related questions, and help keep applications active.
• Review pipeline activity with processing teams and help ensure members receive updates on loan status, outstanding conditions, and any changes affecting their application.
• Monitor rate lock activity, including lock extensions, relocks, and cancellations, and verify that confirmations are accurate and properly documented.
• Perform quality checks on rate lock details to confirm pricing information has been recorded correctly and communicated to the appropriate parties.
• Support loan officers with outreach and promotional efforts intended to strengthen mortgage relationships and contribute to new business development.