Residential Loan Assistant

We are looking for a Residential Loan Assistant to support mortgage lending activities for a banking organization in the North Shore area -, Massachusetts. This Long-term Contract position focuses on coordinating loan file follow-up, assisting with borrower communications, and helping the lending team stay on track with documentation and compliance deadlines. The role is well suited for someone who is organized, responsive, and comfortable working across loan origination, processing, and administrative support functions.

Responsibilities:

Coordinate with loan officers and processors to identify outstanding items needed to move mortgage files forward and maintain timely completion of required next steps. Prepare and send incomplete disclosure notifications, then monitor each file to help ensure regulatory turnaround expectations are met. Provide day-to-day support to mortgage staff by assisting with rate-related questions, application activity, pre-qualification follow-up, and borrower inquiries. Track borrower disclosures that remain unsigned or unreturned and conduct follow-up outreach to improve file progression and overall conversion results. Communicate with borrowers to clarify documentation requests, answer process-related questions, and help keep applications active. Review pipeline activity with processing teams and help ensure members receive updates on loan status, outstanding conditions, and any changes affecting their application. Monitor rate lock activity, including lock extensions, relocks, and cancellations, and verify that confirmations are accurate and properly documented. Perform quality checks on rate lock details to confirm pricing information has been recorded correctly and communicated to the appropriate parties. Support loan officers with outreach and promotional efforts intended to strengthen mortgage relationships and contribute to new business development. At least 1 year of experience in mortgage lending, loan servicing, loan administration, or a closely related banking support role. Working knowledge of loan origination or mortgage loan origination processes and supporting documentation requirements. Experience providing administrative support in a fast-paced financial services or lending environment. Ability to track multiple files at different stages while maintaining accuracy and meeting deadlines. Strong written and verbal communication skills for interacting with borrowers, loan officers, and processing teams. Familiarity with compliance-sensitive timelines and the importance of timely disclosures and follow-up. Proficiency in reviewing loan-related information, identifying missing items, and escalating issues when needed. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice .