Resident Life Programming Assistant

Resident Life Programming Assistant

RESPONSIBLE TO POSITION CLASSIFICATIONS

Director of Resident Life Hourly/Non-exempt

DIRECTLY SUPERVISES AND EVALUATES

None

IS BACK UP TO

Res Life Activity Coordinator / Concierge / Reception / Res Life Assistant

IS BACKED UP BY

: Resident Life Manager & Board Liaison

WOODLAND POND CONFORMANCE STATEMENT

In the performance of their respective duties and responsibilities, all employees are expected to conform to the following: Performing quality work with or without direct supervision Interacting professionally with other employees, residents, guests, and all others Working effectively and in accordance with the Woodland Pond Communication Fundamentals Completing tasks independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations Complying with all federal, state and local standards, guidelines and regulations as well as Woodland Pond policy and procedure at all times

POSITION SUMMARY

The Resident Life Programming Assistant supports the daily operation of the Resident Life department by ensuring a positive, organized, and engaging experience to improve residents' quality of life. This role provides administrative, logistical, and direct service support, including assisting the activities coordinator, managing digital engagement platform, coordinating the daily transportation schedule, supporting internal systems such as billing, and enhancing the satisfaction of residents through responsive and compassionate service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(

• CF indicates Critical Function) Assisting with the planning and coordinating of all Res Life activities, at the direction of the Director of Res Life, the Res Life Manager, Res Life Activity Coordinator, and Fitness Coordinator (
• CF)

Including:

Serve as content & user administrator for Resident Engagement Platform (

• CF) Utilize digital booking software to organize room assignments (
• CF) Primary Admin User & Trainer for Emergency Messaging through digital platform (Go-Icon) (
• CF•) Encourage resident participation Ensure content is updated timely and accurate daily (•CF) Assisting in creating a program of activities that meet residents' needs Acting as back-up to, and is fully trained on the tasks and duties of Concierge and Reception, and fills in as scheduled and requested (•CF) Maintaining records of activities and resident participation levels Obtaining feedback to improve events Reporting medical concerns or observations (•CF) Presenting a professional, pleasant demeanor at all times to residents, guests, and vendors Coordinating and managing transportation scheduling (•CF)

Including:

Organizing resident sign-ups for outings and appointments Communicating schedules with drivers and relevant staff Maintaining accurate transportation logs Drafting, creating and distributing internal and external written communication, as requested Completing all required training and in-services All other duties as assigned

GENERAL SKILLS AND ABILITIES

Maintains high standards for work areas, attitude and appearance Understands that honesty and ethics are essential in the performance of duties Willing to learn and grow Demonstrates maturity in judgment and behaviors Able to work a flexible schedule, including evenings, weekends and/or holidays Maintains predictable and reliable attendance, wearing the appropriate uniform as assigned

QUALIFICATIONS

High school diploma, or HSE Valid NYS Drivers' License, required CNA certification, preferred Excellent customer service and ability to multitask Demonstrated knowledge of appropriate skills for communicating by telephone and in person with individuals of all ages, especially the geriatric population CPR Certified, preferred Ability to read and comprehend instructions, short correspondence, and memos Demonstrated ability to function within a Windows based computer program

DEGREE OF TRAVEL

Occasional off-site events, meetings, seminars, and conferences

DISRUPTION TO ROUTINE

Must adapt to frequent schedule changes, department workload, and resident needs. Possible overtime

SAFETY HAZARDS IN JOB

Possible equipment accidents. Possible exposure to hazardous materials

QUALIFICATIONS

High school diploma, or HSE Valid NYS Drivers' License, required CNA certification, preferred Excellent customer service and ability to multitask Demonstrated knowledge of appropriate skills for communicating by telephone and in person with individuals of all ages, especially the geriatric population CPR Certified, preferred Ability to read and comprehend instructions, short correspondence, and memos Demonstrated ability to function within a Windows based computer program