SUD Residential Medical Assistant

Schedule:

Mon

• Thurs 5:30 am
• 3:30 pm, Fri 5:30
• 9:30 am

General Purpose:

The SUD Residential Medical Assistant provides essential medical support within a residential treatment setting. The role includes prescription verification, medication preparation and administration, inventory oversight, client education, and communication with healthcare providers. The Medical Assistant ensures safe medication practices, supports client recovery, and maintains compliance with regulatory and internal standards.

Supervision Received:

This position works under the direct supervision of the Outpatient Medical Team, with input from the Program Directors.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Obtain patient vitals as directed by providers. Maintain clinical documentation in the EHR. Order medications and verify medication orders throughout the shift. Pick up medications from local pharmacies as needed. Prepare and administer medications per prescription instructions. Ensure proper labeling, storage, and secure handling of medications. Conduct daily medication passes. Create, edit, and verify MARs (Medication Administration Records). Per policy, oversee destruction or return of medications monthly or as needed. Educate clients on medications, including administration, storage, and safety. Convey and relay client concerns to the supervising RN/ Psychiatric provider clearly and empathetically. Collaborate with the healthcare team regarding medication changes or concerns. Check and respond to communications in Teams, Outlook, and DrCloudEHR daily. Document all medication administration, incidents, and counts accurately. Ensure cleanliness and organization of the medication room. Oversee medication practices and performance of treatment techs. Assist providers with medication management services and lab result follow-ups. Respond to medication errors and document resolutions per policy. Act as liaison and ensure good communication with the contracted pharmacy. Perform other duties as assigned by RN or Program Director. Coordinate outside medical services, including primary care, specialty, and dental Education and Experience An individual must have a CNA or MA certificate with additional work experience and/or education in the medical field. The individual must have a minimum of 3 years' experience performing business office functions. Must be computer literate and have the ability to utilize word processing, spreadsheets, and learn/use clinical software systems. Additional experience in medical office administration and team leadership is desirable.

Other Skills and Abilities Knowledge:

Considerable knowledge of office principles and practices; medical and medication-related documentation and the standards thereof; basic knowledge of the mental health, intellectual disabilities, and substance using population; the medications commonly prescribed to the population served and related psychiatric and medical terminology; and ability to document in EHR and other computer applications (Word, email, etc.).

Skills:

Must be able to draft and complete medical and medication-related documentation using an EHR in accordance with regulatory and NDN standards. Good organizational and time management skills are essential. Must have in-depth knowledge of standard office equipment to include computer, phone system, copier, and fax machines. The individual must demonstrate excellent customer service skills toward both clients and coworkers. Must be able to prioritize tasks effectively and handle sensitive situations with professionalism.

Abilities:

Must communicate information in both oral and written form and present and exchange information internally across teams and co-workers, as well as externally with clients and the public. Information communicated ranges from routine/basic information to complex and confidential information. The individual must be able to work effectively and constructively with supervisory staff and the general public. Must handle simple personnel matters and communicate issues appropriately with staff and supervisor. Must be able to work with minimal supervision. Must be able to work collegially with all other professions and should demonstrate tolerance of those with different opinions and/or attitudes. Must be Empathetic and client-centered.

TOOLS AND EQUIPMENT USED

Computer, fax/copy and scan machine, telephone, and other equipment/technology required to complete the job.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing this job, the employee is regularly required to reach with and fully utilize their hands and arms. The employee is frequently required to stand, walk, talk and hear. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

VALID OREGON DRIVER'S LICENSE

Must possess a valid driver's license and be insurable for client service purposes and for travel between business offices and to attend required meetings and/or trainings. Employee may also be required to provide client transportation on occasion. Utilize company owned vehicles when available. Must pass all criminal history check requirements as required by

ORS 181.536

• 181.

537 and in accordance with

OAR 410-007-0200

• 410-007-0380.

This position requires the employee to dress in a professional manner at all times at all times.

ABOUT THE ORGANIZATION

New Directions Northwest specializes in helping people with alcohol, drug and gambling addictions, mental health, developmental disabilities and prevention services to individuals from Baker County, and throughout the state of Oregon. Serving Baker County since 1967.