Support Coordinator

Provides administrative support for the Coding department. Professional Duties Request records via HIS, facility or provider offices as needed. Match records received with audit packets and responsible for forwarding to appropriate coder for auditing. Compare scanned records with audit listings. Create and forward member listings as needed to HIS for scanning. Distribute medical records received via fax, printed or email. Maintain discharge summary and hospital encounter logs. Distribution and return of discharge summaries, hospital encounters, dialysis and other miscellaneous coding to coding staff according to established process. Assist in preparation and retrieval of HCC Internal Medicine Project documentation. Scheduling for HCC Internal Medicine Project as needed. Assist in preparation of materials for audio conference or coding presentations. Responsible for sharing knowledge of issues with management staff. Other duties as assigned. Serve as an ambassador for Desert Oasis Healthcare and Family Hospice Care at all times and positively shape the customer experience Introduce self and your role Be knowledgeable about your job so that you can serve others effectively Help others, offering to assist (Ask, how may I help you?) Do your share. Do what you say you will do and take action, follow through. Be willing to pitch in and help Assume a neutral position and suspend judgment of others Be accountable for your work Demonstrate appropriate body language and tone of voice Answer all phone calls with a salutation, introduction and offer to assist (Good afternoon, Desert Oasis Healthcare or Family Hospice Care, this is (your name), how may I help you?) Speak positively about your work, co-workers and Desert Oasis Healthcare and Family Hospice Care See the positive in situations and in others Avoid gossip and negativity Inform patients and co-workers of how and when to contact you under normal circumstances (phone number, email, a help line, Immediate Care, etc.) or when unforeseen issues arise Qualifications High school diploma or equivalent required. Minimum of one year medical office experience, preferred. Proficient in computer usage including Windows based programs. Strong organizational skills and able to multi-task effectively. Able to interact effectively with all levels of internal and external customers. Motivated and able to work with minimal direction.

Physical Demands Sitting:

Approximately 75% of day

Standing:

Approximately 10% of day

Walking:

Approximately 15% of day

Lifting:

0•20 lbs•approximately 25% of day

Bending:

Approximately 10% of day. Kneeling < 10%.

Hearing/Visual Acuity:

Adequate for use with computers, telephone and or Blackberry•Approx 75% of day

Computer:

Highly technical work environment•Must be able to work ≥ 7 hours / day using keyboard, mouse and monitor

Reaching:

Above head 75 degrees•approximately 25%.

Hand grip dexterity:

Approximately 70% of day