Support Coordinator (New Castle, DE)

Celebrating over 43 years of being in business, DBS has become one of the leading point of sale providers in the country. DBS provides sales and support of various point of sale software technologies, computer hardware, credit card processing, and much, much more. Our products can be found in restaurants, grocery stores, specialty markets, liquor & beer stores, gift shops, and more. With the hospitality industry in high demand, our clients continue to want and use the latest technology needed to support their businesses. The entire DBS team is focused on its current mission to disrupt and modernize the state of commerce by providing businesses of every size the tools necessary to thrive. Come join a smart, motivated team and work at a leading technology company as we continue to grow. Our growing business is in need of a full time Support Coordinator at our New Castle, DE office. The CST Coordinator duties include but not limited to: Answering inbound calls Monitoring the support email inbox Creating service tickets Distributing service tickets Following up service tickets Scheduling onsite and remote support tickets Providing daily analytical reports To meet customer demand, we are seeking an energetic individual that is highly motivated and takes initiative, along with having a high level of organizations skills to sufficiently support our Customer Success team and our customers. Essential characteristics for this position include excellent communication skills, teamwork, attention to detail, sense of urgency, and being punctual is required for this position. This is a full-time job during the hours of 8:30 am to 5:00 pm, Monday thru Friday . Applicants must submit to a background check. Computer and/or restaurant experience is a plus but not required. DBS offers a competitive salary and benefits package including: 401(k)

Plan, Health Aflac Dental Vision Life Disability Paid Time Off Skills and Qualifications:

Education:

High school or equivalent required

Computer Skills:

Microsoft Excel & Word required. Experience with other Microsoft products, and data analysis preferred. If you are interested in applying, please fill out our online application and include your resume. You can find our online application here: https://dbs4pos.com/application

Job Type:

Full-time Pay:

$20.00 - $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Referral program Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Customer service: 1 year (Preferred)

Work Location:

In person