Technical Support Coordinator

Job Description Ingram Content Group (ICG) is hiring for a Technical Support Coordinator to contribute to our team in Fort Wayne, IN.In this role, this person provides technical support to the Distribution Center by installing, configuring, moving and troubleshooting PC equipmentThe world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you share that passion and are seeking an opportunity with a fast paced, customer-centric company offering a competitive salary and benefits, we can't wait to meet you! 

Starting Pay:

$20.00

Shift:

Monday - Friday 5:30a-2p

Required Qualifications:

HS Diploma or GED2 years' experience in repairing and maintaining PC's and related equipment1 year work experience in at least one previous job6 months work experience which included walking, standing, lifting/carrying, pushing/pulling, gripping/grasping, bending, squatting/kneeling, twisting/turning, climbing, crawling, reaching above shoulders, typing/keyboard

Preferred Qualifications:

Experience with AS400 systemsCompTIA A+ certificationKnowledge of weber printersExperience with a ticketing system

Key Responsibilities:

Installs, moves, and tests all workstation equipment including PCs, Printer, and other peripheral support in the distribution centerConfigures all associate equipment utilized in AS400 systemsTroubleshoots problems and/or repairs or arranges for repairs with failed equipmentSets guidelines for vendors and establishes working relationships with vendor techniciansOrders parts and supplies for equipmentResponds to RF equipment failures and configuration issuesConducts training with associates on proper use and maintenance of equipmentEnsures data stream is maintainedInvestigates connectivity issues that affect transmission.

Additional InformationPerks/Benefits:

A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.10 vacation days & 10 sick days accrued annually and 3 personal days401K match, Life and AD&D, Employee Assistant programs, Group Legal, & moreEncouraged continued education with our tuition reimbursement programFinancial and in-kind opportunities to engage with non-profits in your communityCompany match program for United Way donationsVolunteer opportunities and in-kind drives for non-profits throughout the yearCasual Dress CodeThe world is reading, and Ingram Content Group ("Ingram") connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram's services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

EOE-Race/Gender/Veterans/DisabledWe participate in EVerify.

EEO Poster in English EEO Poster in Spanish