Support Coordinator

Support Coordinator Suburban Automotive Services - 3.5 Auburn Hills, MI Job Details Full-time 1 day ago Benefits Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Qualifications High school diploma or GED Full Job Description At GLS North America, we power the behind-the-scenes operations of the automotive industry. As an industry leader in garage services, event and location services, and custom vehicle solutions with decades of proven customer satisfaction, our wide range of capabilities and 18 operating locations spanning across North America ensure we are always equipped to service your needs. Whether it's fleet management, advertising and marketing support, custom IT solutions, event coordination, car prep services, or logistics, we make the impossible possible. Why Work for Us? Join a team that's focused, nimble, and driven to succeed. GLS North America is where creativity meets precision—and where your work helps shape the next stage of the automotive evolution. Your journey starts here!

Stability & Success:

75+ years of family-owned excellence.

Work-Life Balance:

Consistent scheduling so you'll always know when you're working.

Weekly Pay & On-Demand Pay:

Get paid every week, with access to same-day pay when you need it.

Benefits For All Stages of Life:

From medical, dental, and vision coverage, to disability and life insurance, we've got you covered. 401K with

Company Match:

Plan for your future while working with us.

Paid Time Off:

2 weeks of PTO starting after just 30 days.

Recognition Programs:

We celebrate your hard work through multiple recognition programs based on service, values, and performance.

Growth & Leadership Experience:

We believe in developing our team and promoting from within.

Inclusive Work Culture:

Work alongside diverse talent with a range of skills and knowledge.

Community Engagement:

We're proud to support our local communities through participation in various events. As the Support Coordinator, you will support the Company Vehicle Operations (CVO) program by providing customer service and operational assistance to program participants and internal departments. You will respond to inquiries related to vehicle ordering, program rules, and guidelines while working cross-functionally with Stellantis departments, employees, and dealerships to resolve issues and ensure compliance with program requirements. This role requires strong organizational, analytical, and communication skills to manage inquiries, track cases, and support program operations effectively.

Support Coordinator Responsibilities Include:

Respond to email and phone inquiries regarding vehicle ordering, CVO program rules, and program guidelines. Support invoicing and accounting-related tasks as part of overall responsibilities Pull, interpret, and analyze data to support program operations and reporting needs. Track and manage customer issues, including information gathering, documentation, case tracking, and escalation when necessary. Coordinate communication between program participants and cross-functional teams, including HR, Lapeer Road Marshaling Center, Legal, and other departments. Ensure program participants comply with CVO policies and program requirements. Work with Stellantis departments, dealerships, and other partners to identify and resolve program-related issues. Assist with reporting on customer issues, trends, and operational insights. Demonstrate strong interpersonal and communication skills while interacting with employees at all levels. Maintain high levels of organization and attention to detail in all tasks and case documentation. Utilize analytical, customer service, and problem-solving skills to address challenges effectively. Maintain strict confidentiality when handling sensitive program or participant information. Adhere to Suburban Automotive Service's DRIVEN values and align business practices to support the SAS mission and vision.

Support Coordinator Qualifications and Skills:

Ability to read, write, and speak English. Must meet company background check and drug screen requirements Consistent work history and attendance record. Five (5) or more years of customer service experience. Accounting experience is not required, but preferred. Ability to multitask with strong follow-up skills. Strong analytical, problem-solving, and organizational skills with high attention to detail. Demonstrated ability to meet deadlines and achieve objectives in a fast-paced environment. Proficient in Microsoft Office, including Excel, Word, Outlook, PowerPoint, Access, and OneDrive. Ability to communicate effectively and professionally with employees at all levels. Proven ability to handle confidential and sensitive information with discretion. High School Diploma or GED required.

Support Coordinator Working Conditions and Physical Demands Include:

90% of the time, this job will be completed while sitting. 10% of the time, this job will be completed while walking and standing. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.