Director of Resident Relations

Director of Resident Relations Well•Spring - 4.2 Greensboro, NC Job Details Full-time 2 hours ago Qualifications Master's degree in social work Resource identification in social services Committee work Confidential information handling Resident conversation engagement Bachelor's degree in social work Transitional care coordination Patient advocacy Mid-level Community resource coordination in health services social work Working with seniors Master's degree Care planning in social services Memorial services Bachelor's degree Older adults Conflict management Resident rapport building Working with families Productivity software Social Work Community relationship building Social work care coordination Cross-functional collaboration Communication skills Office record organization Tenant complaint resolution Full Job Description Director of Resident Relations Well•Spring, A Life Plan Community - Greensboro, NC Few careers offer the opportunity to make a meaningful difference in someone's life every day. At Well•Spring, our residents are at the heart of everything we do. We are seeking a compassionate, relationship-focused professional to serve as our Director of Resident Relations and help residents and families navigate life's transitions while ensuring they feel supported, heard, and connected. This role serves as a trusted advocate and resource for residents, families, and responsible parties, helping coordinate services, address concerns, and enhance the overall resident experience throughout our community. Why Join Well•Spring? Mission-driven organization with a strong reputation for excellence Opportunity to build meaningful relationships with residents and families Collaborative, supportive leadership team Beautiful campus environment Competitive salary and comprehensive benefits package Opportunity to make a lasting impact on residents' quality of life Position Summary The Director of Resident Relations serves as a primary liaison between residents, families, and Well•Spring. This position supports residents through transitions, assists with problem resolution, coordinates resources, and partners with multiple departments to ensure residents receive the support they need to thrive. Key Responsibilities Develop strong relationships with residents and families while serving as an advocate for resident needs Serve as a primary point of contact for resident concerns and facilitate resolutions Assist residents and families through life transitions, including changes in health status, level of care, rehabilitation needs, and move-outs Participate in resident assessments and care planning discussions Support new residents during move-in and adjustment to community life Collaborate with resident committees and serve as a liaison to the Resident Association Connect residents and families with appropriate community resources and support services Maintain documentation of resident interactions and follow-up activities Participate in resident orientation programs and Resident Care Committee meetings Support families during end-of-life transitions and coordinate memorial service communications Collaborate with internal departments and external providers to support residents' social, emotional, spiritual, and healthcare needs Assist with volunteer programs, resident communications, and special projects as needed Qualifications Experience working with older adults or in a senior living environment required Bachelor's or Master's degree in Social Work preferred, but not required Strong interpersonal, communication, and conflict-resolution skills Ability to maintain confidentiality and handle sensitive situations with professionalism and compassion Strong organizational and documentation skills Proficiency with electronic record systems and Microsoft Office applications Ability to work collaboratively across departments Physical Requirements Ability to sit, stand, and move throughout a large campus environment Ability to meet with residents and families across multiple living areas Ability to lift and move items up to 25 pounds without assistance Schedule This is a full-time exempt position. As a 24/7 senior living community, occasional evening or weekend coverage may be required for resident events, emergencies, or special circumstances. If you are passionate about helping older adults, building meaningful relationships, and serving as a trusted advocate during important life transitions, we encourage you to apply today.