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Job Description
Social Services Director
CHUGACHMIUT - 3.7
Anchorage, AK Job Details Full-time 19 hours ago Qualifications Public health program planning Customer communication Program design Program management Healthcare privacy protection
Full Job Description Summary:
The Social Services Director (SSD) is under the immediate supervision of the Community & Family Services Director and is a professional level, exempt, full-time position. The SSD provides direct supervision to the social services department and is the part of the leadership team for the Community & Family Services Division. The SSD will promote Chugachmiut employee values and provide leadership and guidance to develop, manage and implement all functions as assigned the supervisor. Assignments will be performed with considerable independence and require application of initiative and creativity. The SSD ensures communications, both written and verbal; meet the highest standards of confidentiality, accuracy and professionalism.
Essential Duties and Responsibilities:
Provides supervision and direction to the social services department staff and programs. Oversees preparation and maintenance of records and reports; both routine and confidential. Works with supervisor and the Finance Division to ensure compliance by divisional grant, contract, and miscellaneous agreement conditions. Develops a schedule and monitors divisional grants, contracts, and miscellaneous agreements for timely and accurate reporting. Works with the Finance Division and clinical providers, to maintain systems for designing and establishing a system for the generation of third party revenue billings. Ensures the provision of quality assurance to maximize collections and minimize risk. Conforms to safety policies and general housekeeping practices. Demonstrates sound work ethics, flexibility, and dedication to the position. Demonstrates a positive attitude, is respectful, and possesses cultural awareness and sensitivity toward clients, co-workers, and others. Keeps customer service and the mission of the organization in mind when interacting with clients, co-workers, and others. Expected to be prepared to start shift on time, meet attendance standards, and work the hours necessary to perform the essential functions of the job. Expected to embrace, support and promote the core values of respect, integrity, trust, compassion and quality which align with Chugachmiut's Mission and Vision. Develops interagency support and service agreements for consultation and support. Provides leadership for developing and maintaining policies and procedures for programmatic processes. Works with key staff to develop annual service delivery plans; prepare scopes of work and grant proposals for new and continuing programs, review, evaluate, and revise on-going service delivery; develop and revise program budgets, and monitor program activities and expenditures. Write and review grant applications for submission to private, state, and federal funding sources in line with the Chugachmiut Strategic Plan. Coordinates with other divisions to ensure integrated services, as well as coordination and development of quality assurance systems for patient care interests and compliance. Participates, as assigned in management meetings and act as a communications link between the divisions in identifying problems and participating in problem solving activities. Travels to village communities to provide services that are grant related, family centered, and support the growth and development of services. Performs other duties as assigned or required.
Work Environment:
Chugachmiut employees strive both for excellence in the services they provide and, through our Employee Values Statement, to serve with integrity. This requires working in an environment where transparency and effective communication is essential. Chugachmiut has tools and training to assist employees in sharing problems with a focus on resolving issues and correcting defective processes.
Customer Service:
Greet both internal and external customers with eye contact and a smile. Solicit and respond to client feedback to ensure customer satisfaction. Regular and punctual attendance is expected without excessive absences. Present professional behavior and appearance while representing Chugachmiut. Practice and promote effective collaboration to accomplish the goals and objectives of the team. Support the Mission and Value Statements of Chugachmiut by creating solutions that add value to the operations of Chugachmiut.
Physical Environment:
The following demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The position requires:
the ability to sit for long period of time, normal range of hearing and eyesight, eye-hand coordination and manual dexterity to operate office equipment such as computer keyboard, photocopier, telephone, calculator, and may be required to lift approximately 30 pounds. Travel to remote locations by boat or small plane is required and employee must be willing and able to travel.
Hours of Work:
Hours of work are Monday to Friday, 8:30a.m. to 5:00 p.m., with one hour for lunch. Chugachmiut maintains a drug and alcohol and/non-smoking work environment.
Qualifications:
Graduate degree in public health administration, business administration, behavioral health or related field and at least five years of progressively responsible experience related to the work of the position. A combination of work experience and education which would conclusively demonstrate the ability to do the work may be substituted. Evidence of significant successful program management. Demonstrated experience in public health program planning, development, implementation and execution. Experience in Grant writing and administration preferred.
Knowledge, Abilities, and Skills:
Knowledge of quality improvement activities Knowledge of 1974 Privacy Act is required maintenance of patient records is an integral part of the position and privacy of individuals must be protected to the fullest. Skill in assessing and prioritizing multiple tasks and requests by staff, programs, and projects. Ability to perform job with minimum supervision. Ability to solve complex problems and deal with a variety of issues. Ability to provide strong sense of personal responsibility and integrity.
