Division Director of Quality Assurance-Human Services

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The Arc of Opportunity Division Director of Quality Assurance-Human Services Fitchburg, MA Apply Full Time Fitchburg, Fitchburg, MA, US Salary Range:

$88,878.00 To $88,878.00 Annually Join Our Team as the Division Director of Quality Assurance Are you an experienced Human Service worker with a passion for being license ready at all times? Do you have an eye for detail and believe quality assurance and compliance aid in driving the Agency mission? The Arc of Opportunity is looking for a strategic leader for the Division Director of Quality Assurance team. Bring the skills you have learned working in the field to lead, innovate, and ensure our commitment to excellence across all agency programs.

Salary:

$88,878 annually

Benefits:

Benefits:

Health, Dental and Vision insurance. 401k with employer match. 12 paid holidays annually and generous vacation and sick time.

Position Summary:

Develops, implements, and monitors quality assurance processes for all agency's programs, services, and supports. This includes monitoring compliance with regulatory, licensing, funding mandates, and organization standards. The incumbent is responsible for assisting in the evaluation of services to supported individuals by compiling, configuring, and analyzing compliance data, managing databases of information related to the achievement of program goals and compliance with performance indicators. Provides necessary tools to meet regulatory requirements, implement identified best practices, and performance measures. Leads other members of the quality assurance team to perform various quality assurance functions in an accurate, timely and efficient manner, using computerized systems. Additionally, oversees the agency's Referral Coordinator and processes to enhance the referral workflow to the agency's programs and services

Responsibilities:

• Oversees the implementation and application of licensing and accreditation standards for DDS, MassHealth, CARF, the organization, etc.
• Serves as the agency's Human Rights Coordinator and facilitates Human Rights Committee meetings. Acts as the human rights liaison for the organization.
• Monitor internal/external complaints, DPPC, investigations, related to individuals. Conduct fact finding reviews as needed, respond to all action admin reviews and responses.
• Conducts and designs the annual and periodic satisfaction surveys process for individuals, families, guardians, external stakeholders, and produces analysis and recommendations.
• Takes measures to ensure compliance with regulatory mandates of state and federal contract agencies, funding groups and the Agency; tracks compliance mandate information at established intervals; provides reports to assist the CPO and other agency administrative staff.
• Ensures that all information required by the agency and regulatory groups is thorough, accurate, accessible and in compliance with quality and regulatory guidelines and standards.
• Institutes procedures for collecting, analyzing, and reporting agency-wide performance information; prepares statistics and conducts analyses based upon quality indicator data; identifies missing or substandard documentation and takes measures to ensure that information is corrected; prepares comprehensive reports as appropriate.
• At established intervals and as needed, facilitates various QA meetings to provide leadership, staff, Board of Directors, and other stakeholder groups with information regarding quality improvement efforts as well as recommendations for improvement.
• Develops recommendations for procedures and policies which comply with State and Federal regulations as well as enhance the overall operations of the Agency.
• Interprets performance indicators and compliance requirements; communicates 4/2026 requirements regarding accountable reporting and record-keeping to appropriate personnel; formulates recommendations to improve flow, integrity, and quality of information across all levels of the Agency.
• Maintains on-going knowledge of regulatory mandates and Agency standards and guidelines; under the direction of the Vice President and Chief Program Officer, develops procedures to help the Agency comply with new or changed regulations or procedures driven by state, federal or other regulatory mandates; communicates standards to program groups .
• Assesses all site-specific processes regarding supported Individual's Confidential information, financial management, communication systems, supports and safeguards; provides guidance to Division Directors to resolve compliance problems and address quality issues.
• Maintains an audit review calendar; regularly self-audits records and documents to ensure that the Agency meets all record-keeping and reporting requirements; assists program directors with internal department audits prior to review and recertification visits by regulatory and/or funding groups.
• Ensure MAP DPH Licenses, Safety plans, and all other related program licenses and certifications are up to date, current, and posted.
• Conducts regular on-site visits, audits, and trainings related to quality standards.
• Other duties as assigned.

Qualifications:

• A valid driver's license and acceptable CORI and driving record are always required during employment with The Arc of Opportunity.
• Bachelor's degree required. Master's degree preferred.
• At least three to five years of experience implementing quality assurance initiatives.
• Knowledge of regulatory mandates and quality standards issued by oversight agencies.
• Demonstrated managed care experience in a social service or medical environment.
• Demonstrated strong statistical analysis skills.
• Ability to communicate effectively with individuals at all levels of the organization.
• Ability to navigate databases, interpret results and formulate recommendations and reports.
• Excellent communication, interpersonal, and organizational skills.
• Ability to work independently and travel to off-site locations.
• Maintain certifications in CPR & FA, MAP, and CPI The Arc is an equal opportunity employer and does not discriminate in its selection and employment practices.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, protected veteran status, genetic information, age, or other legally protected characteristics. When an applicant with a disability needs an accommodation to have an equal opportunity to apply and/or interview for a job, they may request it orally or in writing through the VP of Human Resources. Monday to Friday 8am to 4pm 40 hours/week Active Filters Division Director of Quality Ass... Fitchburg, MA Clear All Apply