Human Services Manager

Human Services Manager State of Ohio - Department of Children and Youth - 3.7 Columbus, OH Job Details Full-time $40.40 - $55.09 an hour 1 day ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance Loan forgiveness Life insurance Qualifications Stakeholder engagement Enterprise software Driver's License Social services policy development Relationship management Technical troubleshooting support Full Job Description This role sits at the intersection of program operations, compliance, technology systems, payment oversight, and staff leadership within a statewide human services environment. The work is fast-paced, detail-oriented, and highly collaborative. Success in this position requires balancing policy interpretation, systems troubleshooting, operational leadership, and relationship management across multiple agencies and stakeholder groups. Systems Oversight & Problem Solving You would serve as a key operational expert for systems that support statewide child care and family support programs.

That includes:

Coordinating with IT, DAS, vendors, and program staff Helping counties and users apply policies consistently Ensuring systems align with federal and state regulations Monitoring payment accuracy and operational performance A major part of the role is translating operational problems into actionable system solutions. Leadership & Staff Supervision Assign and prioritize staff workloads Coach employees through difficult operational issues Conduct evaluations and performance discussions Support employee development Address attendance, productivity, and performance concerns Build accountability while maintaining morale Employees often look to this role for guidance during high-pressure situations. Compliance & Audit Readiness Review operational procedures for compliance risks Maintain documentation for audits Ensure policies are implemented consistently statewide Identify gaps in processes or reporting Recommend policy or workflow improvements Attention to detail is critical because errors can affect funding, payments, and program compliance. Stakeholder Coordination You would interact with: County agencies State leadership IT professionals Vendors Child care providers Government officials Internal operations teams The role requires diplomacy, patience, and the ability to explain complex technical or policy information to non-technical audiences. Systems & Technical Environment You would likely spend significant time working with: OAKS (Ohio Administrative Knowledge System) TAP (Time, Attendance and Payment system) Ohio SACWIS (Statewide Automated Child Welfare Information System) Reporting and workflow tools Payment processing systems Audit documentation systems Microsoft Office products, especially Excel and PowerPoint This is not a software developer role, but it does require strong systems thinking and comfort navigating enterprise systems. Pay Information Unless required by legislation or union contract, starting salary will be step 1 of the salary range associated with this position. New hires advance to the next step in the range after 6 months and annually thereafter. Based on collective bargaining and legislative activity, there may be cost of living increases awarded annually. Additional longevity supplements begin after 5 years. The current wage progression for this position is in the table below. Months of Employment At Hire 6 months 18 months 30 months 42 months 54 Months 66 Months 78 Months Pay Range Exempt/ 14 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Hourly $40.40 $42.70 $44.99 $47.43 $50.12 $52.90 $55.09 $57.67 Annual $84,032 $88,816 $93,579 $98,654 $104,250 $110,032 $114,587 $119,954 Background Check Information The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration. Status of posted positions You can check the status of your application online be signing into your profile and Why Work for the State of Ohio At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees•. For a list of all the State of Ohio Benefits, visit our Total Rewards website!

Our benefits package includes:

Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation) Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position. Qualifications 72 mos. exp. in researching, developing, or implementing policies related to social services, health services, public policy, or comparable field; 12 mos. exp. in delivery of human services in a governmental, community, or private human support services agency. Or completion of undergraduate core program in social or behavioral science; 48 mos. exp. in researching, developing, or implementing policies related to social services, health services, public policy, or comparable field; 12 mos. exp. in delivery of human services in a governmental, community, or private human support services agency. Or completion of graduate core program in social or behavioral science; 36 mos. exp. in researching, developing, or implementing policies related to social services, health services, public policy, or comparable field; 12 mos. exp. in delivery of human services in a governmental, community, or private human support services agency. Or 12 mos. exp. as Human Services Developer, 69463. Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills :

Human Services Supplemental Information The Ohio Department of Children and Youth does not provide employment-based visa sponsorship. All answers to the supplemental questions must be supported by the work experience/education provided on your civil service application. Attachments will not be considered as part of your application. Selection devices such as a structured interview, proficiency instrument, and/or assessment may be required for this position. Applicants must demonstrate proficiency with a passing score of applicable selection device to be considered for this position. Regardless of a passing or failing score, all results will be maintained for 6 months. Applicant with a passing score will be retained and utilized for a 6-month period. Applicant with a failing score in the same position may not re-take the same selection device for a 6-month period. Travel required, as needed. Must provide own transportation or in order to operate a state vehicle, you must have a valid driver's license. ADA Statement Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. Drug-Free Workplace The State of Ohio is a drug free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.