Director/General Manager - Peer Specialists Limited (PSL)

Director/General Manager

• Peer Specialists Limited (PSL) Milwaukee, WI Job Details Full-time $55,000
• $62,000 a year 1 day ago Benefits Health savings account Health insurance Dental insurance Tuition reimbursement Paid time off Employee assistance program Vision insurance Flexible schedule Life insurance Retirement plan Qualifications Resource allocation Employee onboarding Mental health and behavioral care Operations management Bachelor's degree in social work Volunteer management Social service program staff supervision Local agency collaboration Full cycle recruiting Crisis management (leadership skill) Compliance management implementation Criminal Justice Team development Driver's License Supervising experience Policy & process development Managing budgets in a finance role Quality assurance Financial operations management Bachelor's degree Continuous improvement Team management Driving Quality improvement Substance abuse Mental health support Mentoring Organizational skills Working with individuals from diverse cultural backgrounds Human Services Networking through strategic partnership building Social Work Senior level Strategic partnerships Training Onboarding process management Volunteer recruitment Bachelor's degree in human services Crisis management Bachelor's degree in criminal justice Staffing management Home visits (communication methods) Organizational budget management Volunteer engagement program management Time management Staff development Performance evaluation Full Job Description Director/General Manager•Peer Specialists Limited (PSL) Apply Directly at www.

WISCS.org/careers/ Job Summary Leverage lived experience to lead the Peer Specialists Limited (PSL) team. PSL is a non-profit, peer-led, and peer-specialist-driven agency. The Director/General Manager is responsible for the day-to-day operations of the agency, its programs, and its staff. Reporting directly to the PSL Board of Directors, the Director must be a Certified Parent and/or a Peer Specialist. Key responsibilities include staff supervision, ensuring full contract compliance, collaborating with funders, and maintaining the high quality of services provided to the community. The Director serves as the primary liaison with Wisconsin Community Services (WCS) administrative staff to coordinate technical assistance and support. Essential Duties and Responsibilities I. Administrative & Operational Oversight

Contract Compliance:

Ensure rigorous monitoring of all program requirements and service deliverables to meet or exceed funder expectations.

Strategic WCS Liaison:

Partner with Wisconsin Community Services (WCS) to leverage technical assistance in Information Technology, Human Resources, and Accounting.

Policy Development:

Lead the creation, implementation, and maintenance of standardized PSL operating procedures and organizational policies.

Talent Management:

Oversee the full recruitment lifecycle, including hiring, onboarding, and specialized training for peer specialist staff and volunteers.

Fiscal Management:

Monitor agency and program budgets in coordination with WCS to ensure financial health and proper resource allocation. II. Board Governance & Relations

Strategic Funding:

Collaborate with the Board of Directors to identify, research, and pursue diverse funding streams, including grants and fee-for-service opportunities.

Executive Liaison:

Serve as the primary point of contact for the Board of Directors, maintaining a proactive and transparent partnership with the Board President.

Meeting Management:

Manage the preparation and distribution of all executive reports, agendas, and materials required for Board meetings. III. Community Engagement & Sustainable Growth

Strategic Partnerships:

Cultivate community collaborations that expand the reach and impact of PSL programs.

Development & Outreach:

Interface regularly with current and prospective funders to advocate for PSL services and secure long-term investment.

County Representation:

Act as the face of PSL in Milwaukee County forums, including Behavioral Health Services (BHS) and other county-based meetings. IV. Leadership & Quality Assurance

Peer Service Delivery:

Provide direct, recovery-focused coaching and mentorship to children, adults, and families, utilizing lived experience to model wellness.

Quality Excellence:

Administer and analyze monthly quality assurance surveys to drive continuous program improvement.

Ethical Role Modeling:

Exemplify recovery values and professional integrity by upholding the Peer Specialist Code of Conduct and ethical standards in all interactions. V. Supervisory Functions & Accountability

Individual Mentorship:

Conduct weekly 1:1 supervision sessions with each Peer Specialist to provide guidance and address clinical challenges.

Documentation & Productivity:

Ensure all progress notes are completed accurately and on time. Monitor staff service hours to ensure meeting unit production goals and contract requirements.

Performance Management:

Execute timely and objective annual staff evaluations and administer disciplinary actions as outlined in the agency's policy manual. Required Qualifications

Certifications:

Must be a Wisconsin Certified Peer Specialist and/or a Certified Parent Peer Specialist .

Experience:

Minimum of two (2) years of experience providing direct peer support services; two (2) years of supervisory experience preferred.

Education:

Preferred; Bachelor's Degree in Social Work, Human Services, Criminal Justice, or a related field.

Compliance:

No criminal convictions or license revocations that preclude serving vulnerable populations.

Transportation:

Valid driver's license, reliable automobile, and insurance coverage for community-based work. Knowledge, Skills and Abilities

Subject Matter Expertise:

Expert understanding of peer support frameworks and substance use/mental health recovery.

Crisis Leadership:

Proven ability to lead and remain grounded during crisis situations.

Resource Management:

Proficiency in the effective use of time and organizational resources to maintain high-quality, sustainable services.

Cultural Intelligence:

Demonstrated ability to respond respectfully and effectively to individuals of all cultures, languages, and backgrounds.

PHYSICAL DEMANDS

The position requires standing, sitting, reaching, and walking. The ability to travel in the community is required.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

Work is performed in an office and community environment. Work performed in the community including going into homes and other locations to serve individuals enrolled in PSL programs. Travel is required. A flexible work schedule is required to meet the needs of staff and the people being served. Peer Specialists Limited, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, ethnicity, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Type:

Full-time Pay:

$55,000.00

• $62,000.

00 per year

Benefits:

Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance

Education:

Bachelor's (Required)

Experience:

providing direct peer support : 2 years (Required)

Supervisory:

2 years (Required)

License/Certification:

Certification:

WI Certified Parent Peer Specialist (Required)

Certification:

WI Certified Peer Specialist (Required)

Work Location:

In person