Shelter Manager

Shelter Manager The Salvation Army USA Central Territory United States, Wisconsin, Richmond 505 West 8th Street (Show on map) May 05, 2026 Wherever there is a need, you'll find the Salvation Army can help. We are here to shelter families and single individuals in the St. Croix River Valley, including residents of St. Croix, Pierce, and Polk Counties. If you feel that you want to take part in the Salvation Army's mission by preaching the gospel of Jesus Christ and to meet human need in His name without discrimination, apply today! The Shelter Manager is responsible for the day to day operation of the Grace Place Homeless Housing programs.

About the role:

Supervises the day to day operations of the shelter including: Shelter Case Management staff, Shelter Advocates, and Intakes/Discharges. Recommends candidates for hire; develops and maintains a competent, highly motivated staff to ensure the fulfillment of the Mission Statement. Maintains adequate staff coverage for shelter operations. Develops and directs programs to meet the needs of the shelter residents with regard to resolving homelessness and securing housing. Establishes and maintains working relationships with other social service, community and government agencies. Develops and maintains program documentation for Territorial evaluations. Ensures focus on goal setting, planning and outcome measurement. Serves as an active member of the local and State Continuum of Care. Reviews, revises and develops policies & procedures relating to the Shelter programs. Prepares grant applications, and prepares and submits required reports. Provides case management services to clients as needed. Reviews all cases to determine continuing need for services and reviews case management services being provided on a regular basis. Coordinates regularly scheduled staff meetings with shelter staff for the purpose of program coordination and determining in-service training needs. Networks with other social service providers. Handles client issues, concerns, and complaints as needed. Responds to in house grievances. Available for on-call emergencies outside of regular business hours if needed.

Education:

Bachelor's in human services field.

Experience:

Five years case work experience in a social service agency; management experience preferred.

Certifications:

Valid Wisconsin Driver's license with clearance to drive from The Salvation Army's insurance carrier preferred. The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.