Community Services Officer

Community Services Officer Salary $44,808.00

• $59,964.

00 Annually Location CA, CA Job Type Full Time Job Number 26-98 Department Police Opening Date 04/23/2026 Closing Date 5/22/2026 4:00 PM Pacific Description Benefits Questions Introduction

THE CITY OF OCEANSIDE IS AN EQUAL OPPORTUNITY EMPLOYER

The City of Oceanside is accepting applications for current and future vacancies for the position of Community Services Officer. This position will be assigned to the Oceanside Police Department.

Virtual Written Examination Date:

Open May 28th

• June 3rd Exam dates are posted as a courtesy and may be subject to change and/or cancellation.

Incumbents in this class assist in a variety of non-sworn responsibilities supporting law enforcement functions that are limited to duties of a routine nature such as clerical duties and/or field work. This class is distinguished from Community Safety Specialist Supervisor, which is a supervisory class responsible for directing a group of employees on an assigned shift. The work involves frequent public contact with all segments of society regarding a wide variety of civil and criminal issues. Situations encountered are often emotionally tense requiring the exercise of patience, tact, discretion, and responsiveness. Prospective employees will undergo and must successfully pass a thorough police background investigation which may include a psychological evaluation, polygraph examination, and a medical examination which may include a drug screen. The selection process could take up to 90 days. Examples of Duties The Community Services Officers receive and respond to citizen inquiries and requests for police services and information at a public counter, over the telephone and in the field; Write a variety of reports including civil and criminal issues, traffic accidents, animal bites, lost or found and missing persons reports; Fingerprint applicants; Provide information to officers in the field; Distinguish criminal issues from non-criminal issues; Advise and assist as appropriate; Register sex, narcotics and other criminal offenders; Provide court testimony; Collect and book found property and evidence; Maintain log books and records; Take photographs of evidence; Take photographs of registrants; May be required to search prisoners; Escort prisoners to the rest rooms; Serve subpoenas on Police Department employees; Conduct public presentations; Conduct security inspections; Recommend security devices and protective measures to the public; Enforce selected City codes; and direct and control crowds and traffic; Perform related duties as assigned. In addition to the above, the following are examples of duties that reflect areas of assignment:

Patrol Operations Division:

Establish and maintain traffic control posts Conduct investigations of crimes not in progress in the field and over the telephone Conduct investigations of traffic collisions Drive to and from crime scenes Answer calls for service appropriate for this position via police radio Assist with the call taking in the communications section

Support Operations Division:

Conduct follow up investigation of non-injury or minor injury collisions Assist with the logistics of community events for the police department Support of operations in the downtown and beach area Provide administrative and field support for the Homeless Outreach Team Assist with the juvenile diversion program

Investigations Division:

Conduct investigative follow up of criminal cases Conduct follow up of missing persons cases Research of statistical data collected by the department Assist with responses to public records requests Disposition of Evidence Compiling data Sex registrant tracking In all assignments there will be other related duties as assigned.

Minimum Qualifications Knowledge of:

Legal guidelines, regulations, laws and procedures governing the confidentiality, security and processing of law enforcement related records; Police terminology and law enforcement codes; Principles of record keeping and automated information systems; Police Department organization and procedures as they relate to the processing of police records; Basic organization and functions of a municipal law enforcement agency; Procedures and work methods required to perform the full range of assigned duties safely and efficiently; Procedures and techniques for dealing with the public in a tactful but firm manner; Techniques of photography and fingerprinting; Modern office procedures, practices and equipment.

Ability to:

Maintain confidentiality in stressful situations; Analyze situations appropriately and take an effective course of action; Work variable shifts, during weekends and holidays; Use computer terminal and various computer programs; Maintain records, logs, and files; Work with fellow employees as a team; Remain courteous and calm while interacting with hostile citizens; Follow oral and written directions; Learn to interpret and apply pertinent laws, codes and regulations with impartiality and efficiency; Think and act quickly in emergency situations; Prepare and maintain accurate and grammatically correct written reports and records; Understand and carry out oral and written directions; Establish and maintain cooperative working relationships with coworkers and the public; Communicate clearly, accurately, and concisely, both orally and in writing; Deal with the public in general and in difficult work situations; Read maps and learn the city's geography; Use sound judgment in decision making.

Experience and Training:

Experience:

No experience required. Customer service and/or public contact work experience is desirable.

Training:

Equivalent to completion of the twelfth grade or GED.

License/Certificate:

Possession of, or the ability to obtain and maintain, an appropriate, valid California driver's license.

Working Conditions and Selection Process Environmental Conditions:

Office environment. The availability to work any shift, weekends, holidays and overtime.

Physical Conditions:

Essential and marginal functions may require maintaining physical condition for sitting, walking or standing for prolonged periods of time; climbing stairs, bending, and lifting.

Background Investigation:

A thorough Police background investigation will be conducted which may include a psychological and polygraph exam. A medical examination will also be completed, which may include drug screening.

Selection Process:

All applications will be reviewed and the most appropriately qualified individuals will be invited to continue in the selection process. The process will include a computer based examination to assess job-related experience and skills. Candidates who successfully complete the examination process will be placed on the eligibility list and will remain eligible for employment consideration for a minimum of six months.

RESUMES WILL NOT BE ACCEPTED IN LIEU OF COMPLETED APPLICATION FORMS BUT MAY BE ATTACHED. CANDIDATES WHO REQUIRE A REASONABLE ACCOMMODATION IN THE SELECTING PROCESS SHOULD STATE THEIR NEEDS IN WRITING WHEN SUBMITTING AN APPLICATION. THE PROVISIONS OF THIS BULLETIN DO NOT CONSTITUTE AN EXPRESSED OR IMPLIED CONTRACT. ANY PROVISION CONTAINED IN THIS BULLETIN MAY BE MODIFIED OR REVOKED WITHOUT NOTICE. CITY OF OCEANSIDE

Oceanside Police Officers' Association

• Non-Sworn Benefit Summary The following is a highlight of benefits: Retirement Public Employees' Retirement System (PERS) Employees hired after January 1, 2013 are subject to the State laws of the California Public Employees Pension Reform Act of 2013 (PEPRA) in regard to retirement benefits.

Each individual's benefits may differ. Consult with Employee Benefits for further details. Third Level 1959 Survivor Credit Survivor Continuation option Additional Retirement Credit Purchase Options Buy additional Service Retirement Credit Service Credit for unused Sick Leave Buy additional

Military Service Credit Health Insurance Medical:

Kaiser HMO Blue Shield HMO Blue Shield PPO Dental:

Delta Preferred Option (DPO) Delta Care USA (DHMO)

Vision:

Vision Service Plan (VSP) Pre-Tax Benefits Health benefits are offered on a pre-tax basis and employees cannot add or delete coverage or benefits unless a qualifying event has occurred. Employee Assistance Program (EAP) The Anthem EAP is paid for by the City. Available to all members of your household 6 free confidential counseling visits per incident Self-service support online or by phone Disability and Life Insurances The STD/LTD/LIFE and AD&D Lincoln Financial premiums are paid for by City. Short-Term Disability (STD)

Insurance:

First 90 days

• benefits paid at 55% of weekly salary to a maximum weekly benefit of $700 for non-work related disability only Seven day waiting period unless hospitalized All sick leave must be exhausted before STD is used

Long-Term Disability Insurance:

After 90 days

• benefits paid at 66.

7% of monthly salary to a maximum monthly benefit of $6,000 for any disability

Life and AD&D Insurance:

1 times annual base salary; minimum of $30,000 and maximum of $200,000 of Basic Life and AD&D Voluntary Benefits Benefits are employee paid Supplemental Life Insurance through

Lincoln Financial:

Premiums are determined by age Purchased up to a maximum $500,000 for employees Spousal coverage up to half the employee amount Dependent coverage up to $10,000 Flexible Spending Accounts through

BCC:

Utilizes a debit card as a form of payment Health Care Spending Account

• maximum annual deferral is $3,400 Dependent Care Spending Account
• maximum annual deferral is $7,500 Deferred Compensation
• 457 through

Empower :

457

• Maximum annual pre/post-taxed amount is $24,500 for 2026; over age 50 may contribute an additional $8,000 Hyatt Legal Telephone and office consultations are available for an unlimited number fo personal legal matters with an attorney of your choice.

GotZoom Student Loan Relief Provides a no-obligation benefit analysis for federal student loans to identify, maximize and enroll employees into Federal Loan Repayment and Forgiveness Programs. ScholarShare 529 An easy to manage plan that helps make the most of your or a designated beneficiary's college savings with tax benefits.

Leave Benefits Vacation:

All accruals are based on 80 hours in a paid status 1

• 5 years: 3.58 hours 6
• 10 years: 5.12 hours 11
• 15 years: 6.

65 hours 16 + years: 8.19 hours Maximum accrual: 360 hours for those hired before 7/1/94 300 hours for those hired 7/1/94 or after

Holidays:

Any statewide election day New Years' Day Martin Luther King Jr. Day Lincoln's Birthday Washington's Birthday Memorial Day Independence Day Labor Day CA Admission Day Columbus Day Veterans' Day Thanksgiving Day Friday after

Thanksgiving Day Christmas Day Sick Leave:

12 days per year Max accrual:

Unlimited Annual Sick Leave Pay Off:

Each calendar year an employee may elect to receive a 25% payment in lieu of sick leave provided such employee has used 32 hours or less of sick leave during the calendar year. Sick Leave pay off at separation: Sick leave paid out depends on years of service and whether an employee retires or terminates

Bereavement Leave:

Three days for death of employee's immediate family member Two additional days may be charged to sick leave upon approval Tuition Reimbursement Up to $2,000 per fiscal year Bilingual & Notary $1.73 per hour for bilingual pay $ .58 per hour for notary pay Uniforms Community Services Officers, Crime Prevention Specialists, Field Evidence Technicians, Senior Field Evidence Technicians/Trainee receive $700 annually Communication Supervisors, Public Safety Dispatchers, Public Safety Call Takers, Police Records Technicians, Senior Police Records Technicians receive $525 annually Training Pay For each full pay period worked as a trainer, nine hours of extra pay will be given to eligible positions as assigned. Shift Differential Pay 5% for employees assigned to eligible schedules Term of Compensation Plan Effective July 1, 2024

• June 30, 2026 This is a summary of available benefits.

It is not intended to provide full details of all programs. The appropriate Memorandum of Understanding, Compensation Plan and/or Benefit Plan Documents will govern any discrepancies and provide program specifics. 01 Do you posses a High School Diploma or equivalent? Yes No 02 Have you completed a PIQ with Oceanside Police Department within the past twelve (12) months? Yes No 03 Please describe your work experience providing information to the public, answering questions regarding programs and services and assisting customers in completing forms. 04 Please describe your experience in collecting data and writing detailed reports. 05 Please describe your experience taking complaints and resolving disputes. 06 Please list any Microsoft Office programs and databases you have used. Indicate your level of proficiency as Basic, Intermediate or Advanced. 07 Have you completed any coursework or specialized training in Administration of Justice, or Criminal Justice? If yes, please list the training and/or coursework. 08 Where did you hear about this position? 09 This information will be used to determine your eligibility to compete for this position. This information will be verified upon certification for employment consideration by the Oceanside Police Department and during the background investigation.

NOTE:

Before you complete this form, please read all the questions carefully. If your answer is "YES" to any of the following questions, you are not eligible for this position with the Oceanside Police Department. Have you ever been

CONVICTED

of a felony? Yes No 10 Are you currently serving probation for any crime (misdemeanor or felony)? Yes No 11 Have you ever been

CONVICTED

of Domestic Violence? Yes No 12 Do you have an Active Restraining Order? Yes No 13 Have you ever used illegal drugs, other than marijuana, in the past five (5) years? Yes No 14 Have you used any hallucinogens (mushrooms, LSD, peyote, mescaline, etc.) in the past fifteen (15) years? Yes No 15 Have you ever sold any illegal substances, including steroids? Yes No 16 Have you ever injected any illegal substances, not including steroids? Yes No 17 CERTIFICATE

OF APPLICANT

I certify that all statements and information provided in this application and any attachments are true, and I understand that any false or misleading statements or omissions of material facts may forfeit right to employment considerations by the City of Oceanside. Yes No Required Question Employer City of Oceanside Address 300 North Coast Highway, City Hall South Oceanside, California, 92054 Phone 760-435-3511 Website http://www.ci.oceanside.ca.us