Housing Navigator

Housing Navigator Community Health Improvement Partners - 4.5 Fresno, CA Job Details Full-time $23.08 an hour 21 hours ago Qualifications Teamwork Phone communication Writing skills Social work High school diploma or GED Driver's License Case management Organizational skills Home visits (communication methods) Time management Full Job Description Job Summary CHIP is currently seeking a full-time Housing Navigator for its Rapid Rehousing program. The Housing Navigator plays a crucial role in assisting individuals and families in securing stable housing. The Housing Navigator will play a crucial role in providing comprehensive linkage plans, advocacy, and community-based resource referrals for clients experiencing housing instability. This position involves working collaboratively with community partners and faith-based programs to ensure the long-term wellness and recovery of clients. The ideal candidate will possess strong crisis management skills and a comprehensive understanding of housing regulations, including Fair Housing laws and Section 8 programs.

CORE COMPETENCIES REQUIRED

Experience, Organization/Planning, Adaptability, Communication-Oral/Written, Tenacity, and Time Management Skills

ESSENTIAL DUTIES AND RESPONSIBILITIES

Client Support (70%)

• Provide navigation services, implement linkage and housing plans, and administer the Community Screening Tool.
• Coordinate with community resources to promote physical and mental well-being, and self-sufficiency.
• Conduct site visits and meetings with housing agencies and property owners.
• Conduct land-lord engagement activities and serve as a liaison/consultant to property owners.
• Assist individuals with case management services, navigating housing resources, and securing housing with an appropriate level of support.
• Participate in all case-conferencing related to client work and progress.
• Collaborate with the internal team to develop treatment plans for clients to facilitate placement in appropriate programs or housing settings.
• Maintain up-to-date knowledge of available community resources and conduct land-lord engagement activities.
• Transport clients to appropriate services as needed.
• Link clients to appropriate public transportation services. Documentation and Data Management (10%)
• Gather required client documentation and perform timely data entry.
• Enter data into the Homeless Management Information System (HMIS), Community Screening Tool, and CHIP's tracking systems.
• Evaluate and adjust case plan goals as needed.
• Conduct and interpret client assessments and outcomes. Program Development/Community Relations (10%)
• Attend independent Living home visits and other relevant meetings.
• Collaborate with community partners to enhance resource availability.
• Assist with program development and strategic planning.
• Prepares presentations: Participates in meetings, discussions, committees, taskforces, develop goals, tasks, and measurement outcomes for housing related programs and services.
• Provide responsive, high quality service to city employees, representatives or outside agencies and members of the public by providing accurate, complete, and up-to-date information, in a courteous, efficient, and timely manner.
• Maintain good line of communication with Housing Locators, the Coordinated Entry Systems, and other housing support staff. Program Marketing (10%)
• Assist with design and coordinate the production and delivery of program marketing and collateral materials including but not limited to event flyers, online registrations and social media.
• Foster relationships with community partners, service providers, and other stakeholders to enhance collaboration and resource sharing.
• Participate in relevant community meetings, coalitions, and forums to stay informed about emerging issues and opportunities for collaboration.
• Provide support at and attend CHIP community events.
• Take pictures at events to support the CHIP marketing.
• Other duties as assigned.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The physical demands/conditions described below are representative of those that must be met/tolerated by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Sitting at a desk for sometimes long and continuous periods of time
• Answering or making calls on the telephone for sometimes long and continuous periods of time
• Using a keyboard to perform research, and to communicate through written means for sometimes long and continuous periods of time
• Looking at a computer monitor for sometimes long and continuous periods of time
• Occasionally standing, walking, reaching, and stooping
• Lifting up to 30 lbs.
• Exposure to low to moderate noise level

QUALIFICATIONS

Incumbents must demonstrate the ability to follow policies and procedures as established in the Community Health Improvement Partners Employee Handbook. Incumbents will also contribute to a positive work environment by behaving and communicating in a manner such that they get along with all constituent groups, co-workers, and management. In addition, the education, experience, and other skills listed below are representative of the knowledge, skills, and/or abilities required.

EDUCATION

• GED or High School diploma required.
• 60 units of coursework in a related field or AA degree in social work or human services-related field preferred.

WORK EXPERIENCE

• Placement techniques related to homeless adults
• Knowledge of social work principles and practices.
• Knowledge of rules and regulations governing the provision of housing, health, and social services to people who are homeless.
• Knowledge of the City and County of Fresno's policies and procedures governing the provision of housing, health, and social services to people who are homeless.
• Knowledge of the current trends and issues in the field of homelessness.
• Knowledge of employment planning, training, and job readiness techniques.
• Familiarity with public social service programs and regulations.
• Understanding of HUD regulations and city/county intake processes.
• Telephone, office, and online etiquette

EQUIPMENT AND APPLICATIONS

• Proficiency in MS Office, including Word, Excel, and Outlook as well as Zoom
• Working knowledge of all standard office equipment
• Ability to work with diverse populations and engage clients.
• Excellent communication skills, bilingualism is a plus.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.

KEY SKILL SETS

• Communicates Effectively o Communicate effectively orally and in writing o Communicate effectively with people of various educational, socio-economic, and cultural backgrounds and function calmly in situations which require a high degree of sensitivity, tack, and diplomacy o Establish effective working relationships with management, employees, employee representatives and the public representing diverse cultures and backgrounds • Customer Focused Assess the customer's immediate needs and ensure customer's receipt of needed services through personal service or making appropriate referral • Values and Respects Others Treat City/County employees, teammates, representatives of outside agencies and members of the public with courtesy and respect • Drives to Excel • Teamwork and Collaboration Establish and maintain effective and coordinated working relationships with individuals, groups, and community agencies • Continuous Learning • Demonstrates Ethical Behavior • Supportive of Change Exercise appropriate judgment in answering questions and releasing information Analyze and project consequences of decisions and/or recommendations Competitive compensation and benefits available.

A valid driver's license is required. Community Health Improvement Partners, Inc. is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Job Type:

Full-time Pay:

$23.08 per hour

Work Location:

In person