Resident Services Site Coordinator

Please go to http://www.hacla.org/careers for details of this position and to apply.

Special Note:

The posted salary is the full salary range of the position. The anticipated salary upon hire for new employees in the position will typically start at step one of the eight step salary range unless there are special exceptions in accordance with the Housing Authority Personnel Rules.

NATURE OF WORK

Under general direction, coordinate resident service activities; serve as a liaison between the Housing Authority and outside agencies; plan, develop, and carry out programs providing human services to low income, elderly, or handicapped/disabled persons residing in and around HACLA-own developments, surrounding communities or in public/affordable housing; performs related duties as required.

TYPICAL DUTIES

Research, develop and maintain a network of service providers/local community resources to serve as a liaison between the Housing Authority and outside agencies; plan, develop, and carry out action plans to provide human services to low income, elderly, or handicapped/disabled persons; Provide brief case management, advocacy and counseling; Establish and maintain good tenant and staff relations; Identify and assess persons who are frail and/or at-risk; Coordinate annual Resident Self-Assessment; Collaborate with facility management staff; Document all incidents related to resident's condition/situation, prepare weekly activity reports and various documents as required by the US Department of Housing and Urban Development; Organize educational events on available social/health program/service availability, care giver issues, resident rights, etc., by providing workshops, seminars, drug/health fairs; Establish and maintain visibility within the community through professional networking, advocacy groups, etc. Attend and actively participate in required Resident Service Coordinator training programs and conferences.

KNOWLEDGE, SKILLS & ABILITIES

Knowledge of:

Function and scope of assigned service program(s) and referral processes; Elderly and disability services; Procedures, practices and methods of office functions; Housing Authority organization, operation, policies and procedures; Research techniques and technical aspects of area of specialty.

Ability to:

Plan, organize, monitor and coordinate assigned service program(s); Make prompt and accurate recommendations; Use sound judgment in the performance of duties; Deal tactfully and effectively with residents, employees, outside agencies and the public; Meet schedules and timeliness; Establish and maintain effective working relationships with others; Apply and explain established policies, procedures and regulations and recommend an effective course of action; Communicate clearly and concisely, both orally and in writing.

Skills:

Excellent oral and written communications skills; The use of computer software applications; The use of various office equipment.

MINIMUM QUALIFICATIONS

Bachelor's degree in Business or Public Administration, Psychology, Sociology or related field, and three (3) years of increasingly responsible experience in community or social services delivery providing assistance to a vulnerable population such as the elderly and people with disabilities in any of the following fields: public and/or affordable housing, social welfare, public health, employment service, counseling, vocational guidance, or a related field - OR- an equivalent combination of education, training and experience. The ideal candidate would have demonstrated working knowledge, training and experience of local services for the elderly and people with disabilities; the ability to communicate fluently in more than one language is a plus.

Special Requirement :

Must possess a valid California driver's license.

EXAMINATION

Applications will be reviewed for relevant experience, education and training. Applications must be detailed and complete for proper evaluation. Resumes may be included but may not be submitted in lieu of application content. Only the

MOST QUALIFIED APPLICANTS

will be invited to the testing process, which may include any combination of oral, written and/or performance examination. Applicants must pass each phase of the testing process with a rate of 70% or higher to be placed on the "Certified List". Generation of a Certified List does not mean that there are any vacant and available positions at this time. The Certified List will be available for not less than 6 consecutive calendar months.

THE EXAMINATION FOR THIS POSITION WILL OCCUR ON

June 2, 2026 . If you are invited to the examination process, you will receive an email from careers@hacla.org

NO LATER THAN

Thursday, May 28 , 2026 . This will be your only notice. There will be no changes to the date(s) of the examination.

REFERRAL PROCESS

Only applicants who have been placed on the certified eligibility list will be considered for job openings. Placement on the eligibility list is neither a guarantee of employment, nor is it an implied promise of work. All applicants referred from an eligibility list for selection interview(s) will be considered for the position; however, only the best-qualified applicant(s) may be selected. Candidates will start at

STEP ONE

of an eight step salary range unless there are special exceptions in accordance with the Personnel Rules.

DISABILITY ACCOMMODATION

Testing Accommodations:

If you require an testing accommodation due to a physical, mental or learning disability, please call (213) 252-5400 or email Recruitment@hacla.org no less than 72 hours prior to testing date for special assistance. Special testing accommodations may be arranged if verification of the disability is provided by a physician, rehabilitation counselor, or other authority. Candidates who require a reasonable accommodation in any portion of the selection process should state their need in writing when submitting an application. We are an Equal Opportunity/Affirmative Action Employer. Pursuant to the Housing Authority of the City of Los Angeles' Conflict of Interest Policy, new and existing employees are required to refrain from participating in activities, employment or enterprises, which are in conflict with public interest and/or with his or her duties as an employee of the Authority. A copy of the Conflict of Interest Policy may be obtained by visiting our website at: http://www.hacla.org/Portals/0/Attachments/Others/ConflictofInterestPolicy.pdf Please call NeoGov Toll-Free Applicant Support telephone line (855) 524-5627 if you forget your password, have application login problems or get an error message during the application process.