Housing Navigator

Housing Navigator Denver Housing Authority - 3.2 Denver, CO Job Details Full-time $68,082.33 a year 1 hour ago Qualifications Employee relationship building Working with individuals experiencing homelessness Driver's License Math Driving Grassroots community outreach Working with individuals from underserved communities Stakeholder relationship building Full Job Description Join the Denver Housing Authority (DHA), a leader in providing affordable housing and creating thriving communities in Denver. As a dynamic organization committed to enhancing the quality of life for residents, we focus on innovation, collaboration, and excellence in service delivery. With a strong emphasis on community engagement and sustainability, DHA is dedicated to a best-in-class work environment while addressing the housing needs of our city. If you're passionate about making a positive impact and want to contribute to meaningful projects that empower individuals and families, we invite you to explore career opportunities with us Summary of Job Responsible for the development and coordination of housing navigation services for applicants of the Housing Authority of the City and County of Denver (DHA)'s housing programs. This position supports Public Housing, Multifamily, Housing Choice Voucher ("HCV"), and Low-Income Housing Tax Credit ("LIHTC") applicants in gathering all required documents ahead of application deadline, identifies rental opportunities for assigned HCV clients, and acts as the liaison between Occupancy, Real Estate, HCV, Resident & Community Connections ("RCC"), and Housing Management Division ("HMD") to assist with overall housing stabilization for assigned clients. Responds to the public about DHA's housing opportunities. Works closely with housing partners across the city to help place households that need more immediate housing placement than DHA can offer. This role is classified as Exempt and is a Professional II. The hiring range is $68,082.33 - $85,102.51 Essential Duties and Responsibilities Provides coordination between HMD, HCV, Occupancy, and RCC to expedite application and leasing process for DHA applicants. Assists clients individually/in group settings to complete housing applications, obtain required supporting documents ahead of application due dates, and search for units that accept HCV vouchers, either in the office or in the community. Develops a communication plan for cross-department collaboration on unit and voucher availability and provides regular updates to all relevant staff. Maintains an understanding of local housing options, including but not limited to, waitlist openings, grand openings, all DHA housing options (vacancies/unit turn status/building openings), including public housing, HCV, HCV Project Based Voucher (PBV), Multifamily, and Low-Income Housing Tax Credit ("LIHTC) housing options. Helps facilitate the relocation process as needed in coordination with HMD, including identifying new units and providing clients with necessary forms. Works closely with homeless individuals, housing providers, supportive housing groups, and nonprofit providers to meet the goal of obtaining permanent housing for clients. Works closely with the DHA leadership team, DHA staff and neighborhood groups and other entities created to work with the homeless. Assists clients with housing orientations, housing inspections, and leasing activities. Responds to phone calls, emails, and in-person inquiries about DHA's housing availability, explaining to the public DHA's process for the public housing waitlist, HCV lottery, and site-based applications. Responds to current applicants with information about where they are in the process of their application and next steps to expect. Supports existing DHA residents with needs related to transfers, reasonable accommodations, lease compliance, and other needs to ensure long-term housing stability. Daily attendance in the office. Must be punctual and timely in meeting all requirements of performance. This list is not intended to be inclusive and may be expanded. Minimum Education Requirements Four (4) year degree in social work, sociology, psychology, human service, or related field. Minimum Experience Requirements Three (3) years of experience in community outreach/organizing work. Experience working with low-income and culturally diverse populations. Experience with supportive and service-enriched housing programs. Experience working with housing and supporting vulnerable populations preferred. Education/Experience Equivalency A combination of appropriate education and experience may be substituted for the minimum education requirements. Licenses and/or Certifications A valid Colorado driver license is required. Eligibility to drive must be maintained in accordance with the Personnel Policy. Must pass DHA's Rent Certification Training within the first six months of employment. Knowledge, Skills, and Competencies a) Works and communicates with customers to exceed their expectations and is committed to providing quality service. Demonstrated ability to advocate, organize, problem-solve, and provide results for diverse communities, including low-income families, the elderly and/or people with disabilities. b) Ability to communicate information, and express ideas and facts to individuals or groups effectively, considering the audience and nature of the information. Ability to provide oral presentations, listens to others, attends to non-verbal statements, and responds appropriately. c) Ability to make sound, well informed and objective decisions and accurately perceive the impact and implication of decisions. d) Ability to monitor and report on assignments and/or projects and tasks. e) Ability to deal calmly and effectively with high stress/high pressure situations, for example, tight deadlines. f) Ability to maintain and model high standards of honesty, integrity, trust, openness, and respect for others. g) Must be able to remain open to change and new information. Adapts behavior and work methods in response to new information, changing conditions, or unexpected obstacles, and effectively deals with ambiguity. h) Must be thorough and complete when performing work and conscientious about attending to detail. i) Displays high standards of ethical conduct and understands the impact of violating these standards on DHA, self, and others, chooses an ethical course of action, and is trustworthy. j) Ability to establish and maintain constructive and cooperative interpersonal relationships with senior staff, peers, and staff of other organizations, vendors, consultants, and stakeholder groups. Ability to show understanding, courtesy, tact, empathy, and concern. k) Demonstrated ability to work effectively within a workforce that is culturally and economically diverse. l) Ability to set goals and take initiative in implementing ideas, systems or policies related to agency development projects. Manages time efficiently, encourages feedback, and invests in self-development. m) Working knowledge of MS Office Suite, Outlook, ability to navigate online client management systems, and complete other basic computer tasks. n) Ability to maintain confidentiality and the highest level of discretion related to sensitive information. o) Ability to engage professionally and de-escalate interactions with individuals who may be experiencing distress or frustration. Physical Requirements Ability to communicate effectively through speaking and listening Ability to read and review documents at close and far range Ability to adjust visual focus as needed Ability to apply reasoning, memory, and mathematical calculation to job tasks Ability to operate a motor vehicle as needed to fulfill job duties All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Working Conditions Works in an office environment with regular field work visiting DHA locations and meeting with housing partners Requires flexibility to work across various on- and off-site locations Fast-paced role that involves frequent phone contact, multiple priorities, and real-time problem solving May interact with individuals who are experiencing housing instability or other stressors

Position Reports To :

RCC Program Manager At the Denver Housing Authority, we understand that not everyone may meet every qualification outlined in this job posting. We strongly encourage individuals from all backgrounds to apply, as we value diverse experiences and perspectives. We consider comparable experiences and skills, and we believe that a workforce reflective of the communities we serve is essential to our mission. If you are passionate about making a difference and believe you can contribute to our team, we would love to hear from you!