Box Office & Volunteer Coordinator

Box Office & Volunteer Coordinator CSPS Hall Cedar Rapids, IA Job Details Part-time From $16 an hour 3 days ago Benefits Employee discount Qualifications Retail sales transactions Employee onboarding Financial operations Computer operation Maintaining an organized workspace Operations management Financial transaction processing Volunteer management Phone communication Inventory management Event coordination Financial reporting Computer literacy Staff scheduling Greeting customers Data reporting Databases Store opening/closing procedures Staff training QuickBooks Campus recruitment Computer skills Office management Clean workspace maintenance Onboarding process management Communication skills Balancing end-of-day transactions Entry level Volunteer engagement program management Customer complaint resolution Time management Client interaction via phone calls Full Job Description Position Overview CSPS Hall is seeking a reliable, customer-focused Box Office & Volunteer Coordinator to serve as the primary front-line representative for our organization. This role is responsible for managing daily box office operations, supporting ticket sales and reporting, and coordinating volunteer scheduling and communication. As the "face" of CSPS Hall, you will play a key role in delivering a welcoming, professional experience for patrons, artists, and community partners. This position works closely with the Program Manager and Booking Team to ensure accurate event information, smooth ticketing operations, and effective volunteer engagement. Key ResponsibilitiesBox Office & Customer Service Open, operate, and close the box office; maintain a clean, organized, and professional workspace Greet patrons, answer questions, and provide excellent customer service in person, by phone, and via email Respond to general inquiries within 24 hours Handle customer concerns professionally, including de-escalation when needed Maintain up-to-date knowledge of events, programs, and venue details Ticketing & Financial Operations Process ticket sales accurately (in person and over the phone) Manage ticket inventory and resolve payment issues Follow all cash handling procedures and reconcile daily transactions Prepare settlement reports and assist with artist payments for events Generate monthly and event-based reports as requested Facility & Event Support Ensure the building and public-facing spaces are tidy Assist with event setup Support event operations as needed Volunteer Coordination Schedule volunteer shifts in coordination with the Program Manager Monitor volunteer needs and ensure all shifts are filled Respond to volunteer inquiries within 24 hours Communicate regularly with volunteers about opportunities and updates Assist with onboarding and training to ensure adherence to organizational policies Qualifications Customer Service Experience required; box office, retail, or event experience preferred Strong communication and interpersonal skills Comfortable handling cash and basic financial reporting Detail-oriented with strong organizational and time management skills Basic computer proficiency; ability to learn ticketing and database systems Ability to work independently and as part of a team in a fast-paced environment Experience with QuickBooks or similar systems is a plus Availability Requirements Reliable transportation required Regular hours for this position are Monday - Friday from 11:45 am - 6:00 pm Must be available for occasional evenings, weekends, and holidays based on event schedule Why Join CSPS Hall? Be part of a vibrant arts organization that connects community, creativity, and live performance. This role offers the opportunity to engage directly with artists, audiences, and volunteers while helping shape memorable event experiences.

Pay:

From $16.00 per hour

Benefits:

Employee discount

Work Location:

In person