Human Services Specialist

Important Recruitment Information for this vacancy

Job Posting Closes:

Open Until Filled Required documents (as listed in Qualifications and Required Documents sections) must be uploaded by close date. Incomplete applications may not be considered. Agency Information Kansas Department for Children and Families | www.dcf.ks.gov Economic and Employment Services Kansas City Region / Atchison About the Position Who can apply:

External Classified/Unclassified Service:

Classified Full-Time/Part-Time:

Full-Time Regular/Temporary:

Regular Work Schedule:

Monday-Friday Eligible to

Receive Benefits:

Yes Veterans' Preference Eligible:

Yes Compensation:

$19.16 hourly

• $39,852.

80 annually. Salary may be dependent upon the candidate's qualifications and experience. Employment Benefits In addition to the starting salary, the State of Kansas offers a significant benefits package that is available the first day of employment. All benefits eligible, full-time employees may elect to enroll in: Health Insurance including medical, dental, vision (plus optional partner/dependent coverage at reduced cost) Creation of and contribution to your personal KPERS defined Retirement benefit 9-10 paid, annual holidays 12 paid, annual vacation days 12 paid, annual sick days 1 paid Discretionary Day Your personal life insurance policy equal to 150% of your starting salary This benefits package represents additional annual compensation. Visit the Employee Benefits page for more information. Position Summary & Responsibilities The Kansas Department for Children and Families is hiring innovators and leaders. If you believe people have the capacity to progress, succeed, grow, and do well in life, you can discover your purpose here! Find more than just a job with DCF. You can be part of the growth and opportunity for our team to help serve the individuals and families in your community. Thrive With Us and find your career and purpose! This position collects and analyzes information required to determine eligibility and monitor changes in circumstances of households to determine continued eligibility and the number of benefits; investigates questionable situations and notifies appropriate departments/agencies of discrepancies identified; refers customers to appropriate services.

View the full position description:

Qualifications Minimum Qualifications:

Two years of experience interviewing, investigating, compiling information, documenting decisions, interpreting guidelines and/or providing technical assistance relevant to the agency's programs.

Preferred Qualifications:

1.Experience interviewing clients for eligibility for a program/service. 2.Experience with detailed documentation from information received from clients/collateral contacts. 3.Experience with interpreting guidelines regarding an agency's programs .

Post-Offer, Pre-employment Requirements :

Security Clearance:

A background check (KBI

• criminal background, welfare fraud, driver's license and Child/Adult Abuse and Neglect Central Registry) is required for all positions with the Department for Children and Families (DCF) as a condition of employment, which may include fingerprinting and FBI check.

Security clearance must be obtained prior to employment with DCF. Must maintain security clearance throughout employment.

Kansas Tax Clearance Certificate:

A valid Kansas Tax Clearance Certificate is a condition of employment for all employees of the State of Kansas. Applicants (including non-residents) who receive a formal job offer for a State job, are required to obtain a valid Tax Clearance within ten (10) days of the job offer. A Tax Clearance can be obtained through the Kansas Department of Revenue who reviews individual accounts for compliance with Kansas Tax Law. If you have a missing tax return(s) or you owe taxes to the State of Kansas, please know that the Kansas Department of Revenue will work with you. The Kansas Department of Revenue can set you up on a payment plan to receive a Tax Clearance so you can get a job working for the State of Kansas. The Kansas Department of Revenue can be contacted at 785-296-3199. Kansas Department of Revenue•

Tax Clearance Frequently Asked Questions Recruiter Contact Information Email:

Souzan.

HassanMohti@ks.gov Please reference

Job ID Number:

220585 Job Application Process First Sign in or register as a New User. Complete or update your contact information on the Careers> My Contact Information page.

• This information is included on all your job applications. Upload required documents listed below for the Careers> My Job Applications page.
• This information is included on all your job applications. Start your draft job application, upload other required documents, and Submit when it is complete. Manage your draft and submitted applications on the Careers> My Job Applications page. Check your email and My Job Notifications for written communications from the Recruiter. Email
• sent to the Preferred email on the My Contact Information page Notifications
• view the Careers> My Job Notifications page Helpful Resources at jobs.ks.gov : "How to Apply for a Job
• Instructions" and "How to Search for a Job
• Instructions" Required Documents
• for this Application to be Complete Upload these on the Careers
• My Job Applications page State of Kansas online application Resume Cover letter Legible copy of valid driver's license (if driver's license is required) Transcripts
• (if educational requirements are listed for this position)
• If degree is a requirement listed, transcript must show proof of graduation or degree obtained.

DD214 (if you are claiming Veteran's Preference) Required documents must be uploaded by close date. Incomplete applications may not be considered. Helpful Resources at jobs.ks.gov : "How, What, & Where do I Upload Documents". How to Claim Veterans Preference Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under

K.S.A. 73-201

will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determined by the hiring manager. Learn more about claiming Veteran's Preference How to Claim Disability Hiring Preference Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager. Learn more about claiming Disability Hiring Preference

PLEASE NOTE

The documentation verifying a person's eligibility for use of this preference should not be sent along with other application materials to the hiring agency but should be sent directly to OPS. These documents should be sent either by fax to (785) 296-7712, scanned and emailed to Gustavo.

Victoriano@ks.gov, or can be mailed/delivered in person to:

ATTN:

Disability Hiring Preference Coordinator Office of Personnel Services Landon State Office Building 900 SW Jackson, Rm 401 Topeka, KS 66612 Equal Employment Opportunity The State of Kansas is an Equal Opportunity Employer. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.

E-Verify :

DCF participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Full Position Description:

No. Each Task and Indicate Percent of Time E or M The person in this position has access to protected health information (PHI) under the provisions of the Heath Information Portability Act of 1996 (HIPPA) Privacy Rule. PHI must be treated in accordance with the provisions of the HIPAA Privacy Regulation including the requirements for safeguarding, releasing and recording the release of such information. The person will receive training in the provision of the HIPAA Privacy Regulations as they relate to the duties of this position and has signed a confidentiality agreement. In addition to the tasks listed below, the incumbent is expected to communicate the Mission, Vision and Guiding Principles of the agency to peers, clients and the public; identify personal strengths and developmental needs to increase job performance and long-term career growth. Continually analyze work processes, seek new approaches and make recommendations to enhance efficiency and effectiveness of the agency. Works in a harmonious and cooperative fashion with other staff to provide efficient and effective customer service. Uses free time as available to assist other staff in the completion of work assignments. Contributes to a positive work environment through a positive, helpful, courteous demeanor towards staff, clients, and the general public. Adheres to appropriate standards of conduct regarding the use of leave and reports to work on time. 30% 30% 20% 10% 10%

E E E E E

Obtain information: 1. Use Application, Review, Interim Report, or change information provided to determine such information as household composition, family unit, income, resources, expenses, etc. 2. Use team script/template as required to gain understanding and to follow-up on specific areas. Obtain information from the client they have immediately available or can obtain during the discussion. 3. Utilize collateral contacts to obtain verification allowing one touch resolution. This would include using electronic means to obtain this data. 4. Utilize information available to the agency through internal arrangements, such as unemployment, Child Care, Social Security, etc. 5. Request information from the client Interview applicants face to face in a lobby setting and by telephone to obtain information.

Apply knowledge and determine eligibility:

a. Gain\maintain program knowledge in Cash, Food Assistance, Child Care, and Medical programs. b. Follow the process outlined in the Business Process Management Manual. c. Use desk aides, code cards, electronic manual, and other supports to assist wide array of information needed for this position. d. During interviews and in reviewing documents, use program knowledge to determine correct programs, what information is needed, and to help share explanation to the client. e. Make determination of program eligibility and benefit amount and provide written notice. Data entry&

Documentation:

a. Enter information on eligibility system(s) as you obtain and document as you go. b. Access work and complete work from the appropriate "BPM Trackers" c. Complete interview template and case file documentation (ImageNow) as you work up case d. Complete phone records as applicable by team color and task. Complete necessary data base information. Communication with Internal and External Sources a. Contact clients for information or to update them on case situations. b. Communication with Work Program or Child Support regarding client meeting program requirements c. Provide Referrals to Internal and External Services d. Direct clients to Q&A or United Way 211 for multiple needs. Attend Training, Meetings, Workshops, etc. Attend unit meeting and team huddles Attend Regional Policy, Update, and Procedure sessions Attend mandated trainings Attend approved training that will help further your development in Economic and Employment Services Complete assigned or approved On-line training Human Services Specialist 3.5 3.5 out of 5 stars Atchison, KS $19.16 an hour

• Full-time State of Kansas
• Dept for Children and Families 403 reviews $19.16 an hour
• Full-time Important Recruitment Information for this vacancy

Job Posting Closes:

Open Until Filled Required documents (as listed in Qualifications and Required Documents sections) must be uploaded by close date. Incomplete applications may not be considered. Agency Information Kansas Department for Children and Families | www.dcf.ks.gov Economic and Employment Services Kansas City Region / Atchison About the Position Who can apply:

External Classified/Unclassified Service:

Classified Full-Time/Part-Time:

Full-Time Regular/Temporary:

Regular Work Schedule:

Monday-Friday Eligible to

Receive Benefits:

Yes Veterans' Preference Eligible:

Yes Compensation:

$19.16 hourly

• $39,852.

80 annually. Salary may be dependent upon the candidate's qualifications and experience. Employment Benefits In addition to the starting salary, the State of Kansas offers a significant benefits package that is available the first day of employment. All benefits eligible, full-time employees may elect to enroll in: Health Insurance including medical, dental, vision (plus optional partner/dependent coverage at reduced cost) Creation of and contribution to your personal KPERS defined Retirement benefit 9-10 paid, annual holidays 12 paid, annual vacation days 12 paid, annual sick days 1 paid Discretionary Day Your personal life insurance policy equal to 150% of your starting salary This benefits package represents additional annual compensation. Visit the Employee Benefits page for more information. Position Summary & Responsibilities The Kansas Department for Children and Families is hiring innovators and leaders. If you believe people have the capacity to progress, succeed, grow, and do well in life, you can discover your purpose here! Find more than just a job with DCF. You can be part of the growth and opportunity for our team to help serve the individuals and families in your community. Thrive With Us and find your career and purpose! This position collects and analyzes information required to determine eligibility and monitor changes in circumstances of households to determine continued eligibility and the number of benefits; investigates questionable situations and notifies appropriate departments/agencies of discrepancies identified; refers customers to appropriate services.

View the full position description:

Qualifications Minimum Qualifications:

Two years of experience interviewing, investigating, compiling information, documenting decisions, interpreting guidelines and/or providing technical assistance relevant to the agency's programs.

Preferred Qualifications:

1.Experience interviewing clients for eligibility for a program/service. 2.Experience with detailed documentation from information received from clients/collateral contacts. 3.Experience with interpreting guidelines regarding an agency's programs .

Post-Offer, Pre-employment Requirements :

Security Clearance:

A background check (KBI

• criminal background, welfare fraud, driver's license and Child/Adult Abuse and Neglect Central Registry) is required for all positions with the Department for Children and Families (DCF) as a condition of employment, which may include fingerprinting and FBI check.

Security clearance must be obtained prior to employment with DCF. Must maintain security clearance throughout employment.

Kansas Tax Clearance Certificate:

A valid Kansas Tax Clearance Certificate is a condition of employment for all employees of the State of Kansas. Applicants (including non-residents) who receive a formal job offer for a State job, are required to obtain a valid Tax Clearance within ten (10) days of the job offer. A Tax Clearance can be obtained through the Kansas Department of Revenue who reviews individual accounts for compliance with Kansas Tax Law. If you have a missing tax return(s) or you owe taxes to the State of Kansas, please know that the Kansas Department of Revenue will work with you. The Kansas Department of Revenue can set you up on a payment plan to receive a Tax Clearance so you can get a job working for the State of Kansas. The Kansas Department of Revenue can be contacted at 785-296-3199. Kansas Department of Revenue•

Tax Clearance Frequently Asked Questions Recruiter Contact Information Email:

Souzan.

HassanMohti@ks.gov Please reference

Job ID Number:

220585 Job Application Process First Sign in or register as a New User. Complete or update your contact information on the Careers> My Contact Information page.

• This information is included on all your job applications. Upload required documents listed below for the Careers> My Job Applications page.
• This information is included on all your job applications. Start your draft job application, upload other required documents, and Submit when it is complete. Manage your draft and submitted applications on the Careers> My Job Applications page. Check your email and My Job Notifications for written communications from the Recruiter. Email
• sent to the Preferred email on the My Contact Information page Notifications
• view the Careers> My Job Notifications page Helpful Resources at jobs.ks.gov : "How to Apply for a Job
• Instructions" and "How to Search for a Job
• Instructions" Required Documents
• for this Application to be Complete Upload these on the Careers
• My Job Applications page State of Kansas online application Resume Cover letter Legible copy of valid driver's license (if driver's license is required) Transcripts
• (if educational requirements are listed for this position)
• If degree is a requirement listed, transcript must show proof of graduation or degree obtained.

DD214 (if you are claiming Veteran's Preference) Required documents must be uploaded by close date. Incomplete applications may not be considered. Helpful Resources at jobs.ks.gov : "How, What, & Where do I Upload Documents". How to Claim Veterans Preference Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under

K.S.A. 73-201

will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determined by the hiring manager. Learn more about claiming Veteran's Preference How to Claim Disability Hiring Preference Applicants that have physical, cognitive and/or mental disabilities may claim an employment preference when applying for positions. If they are qualified to meet the performance standards of the position, with or without a reasonable accommodation, they will receive an interview for the position. The preference does not guarantee an applicant the job, as positions are filled with the best qualified candidate as determined by the hiring manager. Learn more about claiming Disability Hiring Preference

PLEASE NOTE

The documentation verifying a person's eligibility for use of this preference should not be sent along with other application materials to the hiring agency but should be sent directly to OPS. These documents should be sent either by fax to (785) 296-7712, scanned and emailed to Gustavo.

Victoriano@ks.gov, or can be mailed/delivered in person to:

ATTN:

Disability Hiring Preference Coordinator Office of Personnel Services Landon State Office Building 900 SW Jackson, Rm 401 Topeka, KS 66612 Equal Employment Opportunity The State of Kansas is an Equal Opportunity Employer. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.

E-Verify :

DCF participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Full Position Description:

No. Each Task and Indicate Percent of Time E or M The person in this position has access to protected health information (PHI) under the provisions of the Heath Information Portability Act of 1996 (HIPPA) Privacy Rule. PHI must be treated in accordance with the provisions of the HIPAA Privacy Regulation including the requirements for safeguarding, releasing and recording the release of such information. The person will receive training in the provision of the HIPAA Privacy Regulations as they relate to the duties of this position and has signed a confidentiality agreement. In addition to the tasks listed below, the incumbent is expected to communicate the Mission, Vision and Guiding Principles of the agency to peers, clients and the public; identify personal strengths and developmental needs to increase job performance and long-term career growth. Continually analyze work processes, seek new approaches and make recommendations to enhance efficiency and effectiveness of the agency. Works in a harmonious and cooperative fashion with other staff to provide efficient and effective customer service. Uses free time as available to assist other staff in the completion of work assignments. Contributes to a positive work environment through a positive, helpful, courteous demeanor towards staff, clients, and the general public. Adheres to appropriate standards of conduct regarding the use of leave and reports to work on time. 30% 30% 20% 10% 10%

E E E E E

Obtain information: 1. Use Application, Review, Interim Report, or change information provided to determine such information as household composition, family unit, income, resources, expenses, etc. 2. Use team script/template as required to gain understanding and to follow-up on specific areas. Obtain information from the client they have immediately available or can obtain during the discussion. 3. Utilize collateral contacts to obtain verification allowing one touch resolution. This would include using electronic means to obtain this data. 4. Utilize information available to the agency through internal arrangements, such as unemployment, Child Care, Social Security, etc. 5. Request information from the client Interview applicants face to face in a lobby setting and by telephone to obtain information.

Apply knowledge and determine eligibility:

a. Gain\maintain program knowledge in Cash, Food Assistance, Child Care, and Medical programs. b. Follow the process outlined in the Business Process Management Manual. c. Use desk aides, code cards, electronic manual, and other supports to assist wide array of information needed for this position. d. During interviews and in reviewing documents, use program knowledge to determine correct programs, what information is needed, and to help share explanation to the client. e. Make determination of program eligibility and benefit amount and provide written notice. Data entry&

Documentation:

a. Enter information on eligibility system(s) as you obtain and document as you go. b. Access work and complete work from the appropriate "BPM Trackers" c. Complete interview template and case file documentation (ImageNow) as you work up case d. Complete phone records as applicable by team color and task. Complete necessary data base information. Communication with Internal and External Sources a. Contact clients for information or to update them on case situations. b. Communication with Work Program or Child Support regarding client meeting program requirements c. Provide Referrals to Internal and External Services d. Direct clients to Q&A or United Way 211 for multiple needs. Attend Training, Meetings, Workshops, etc. Attend unit meeting and team huddles Attend Regional Policy, Update, and Procedure sessions Attend mandated trainings Attend approved training that will help further your development in Economic and Employment Services Complete assigned or approved On-line training