Membership and Volunteer Coordinator

Job Title:

Membership and Volunteer Coordinator Status:

Part Time, Hourly Position Pay Rate:

$15-$18/hr About the

Community Food Club:

The food club is a nonprofit grocery store where members find healthy options at affordable prices. It's an innovative approach to food security that prioritizes choice, participation and access to healthy foods. Members pay a low monthly fee, shop with points and choose from plenty of fresh, quality foods.

Mission:

To pave a path to food security through access, choice and education.

Values:

Community, Member-Centered, Evaluation, Dignity, Health, Equity, Consumer Participation, Collaboration Essential Functions Include (but are not limited to):

Member Lifecycle Management:

Oversees the entire member experience, from initial orientation and registration to ongoing retention and stewardship.

Volunteer Program Leadership:

Directs all volunteer functions, including matching organizational needs with volunteer skills to ensure smooth store and warehouse operations.

Policy Advocacy:

Acts as the internal expert and advocate for membership and volunteer policies, ensuring they are consistently applied by both staff and participants.

Operational Integration:

Collaborates with Food Club leadership to identify daily labor gaps and deploy volunteers effectively.

Roles and Responsibilities:

Community Ambassador:

Promotes the store's mission at community events and volunteer fairs to attract new supporters.

Database Administrator:

Maintains precise records in volunteer and membership management systems, tracking hours, backgrounds, and impact data.

Trainer & Facilitator:

Leads mandatory orientations and safety trainings, ensuring all participants understand food handling and store safety protocols.

Recruitment & Onboarding:

Develops marketing content for volunteer postings and leads new-member orientation sessions.

Scheduling:

Manages weekly shift calendars, finding replacements for cancellations and ensuring critical times (like delivery days) are covered.

Customer & Member Service:

Resolves grievances, processes member paperwork (IDs, proof of address), and triages inquiries via phone and email.

Financial & Impact Reporting:

Tracks member dues and volunteer hours to provide monthly reports on program growth and cost-savings to leadership.

Store Support:

Assists on the floor with cashiering, stocking, or warehouse tasks during peak volume periods or emergencies. All other duties assign by your supervisor.

Position Requirements:

Must be 18 or older

Education:

High School Diploma or GED Experience:

1+ years in volunteer coordination or member services, ideally in a retail or food-related nonprofit.

Skills:

Proficiency in Microsoft Office 365, database management, and excellent public speaking abilities.

Physical Demands:

Ability to stand and walk for periods (up to 80% of the shift) and lift up to 40 lbs.

Compensation and Details:

This is a part-time, hourly position. We offer support for professional development and a driven, highly collaborative, supportive work environment.

Schedule:

Mainly afternoons and evenings with rotating Saturdays. Mornings could be possible on occation. The Community Food Club does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, retaliation, parental status, military service, or other non-merit factor.