Director of Member Services

Nokomis Square Cooperative The Director of Member Services serves as the primary member-services professional and a key point of contact for members, families, staff, vendors, committees, and community partners at Nokomis Square Cooperative. This position supports the well-being, independence, and quality of life of cooperative members by coordinating member services, community resources, communication, and supportive programming within an independent senior cooperative environment. The Director of Member Services serves as "the face" of the cooperative and plays an important role in fostering a respectful, welcoming, and supportive community culture. The position combines member relations, aging-services coordination, communication, community engagement, operational support, and administrative coordination in a highly collaborative setting. This is a full-time, on-site position serving approximately 200 cooperative units and reports to the Community Association Manager. The position is supported by a 20 hour per week assistant who reports to the Director of Member Services. Non-essential tasks of the Director of Member Services may be delegated to the Assistant at their discretion. The Assistant also serves as the primary backup during PTO or absences. Some job titles that may be similar to this position: Geriatric Social Worker, Lifestyle Director, Senior/Geriatric Care Manager, Senior Living Community Activity Director Essential ResponsibilitiesMember Support & Community Engagement

• Serve as a trusted resource for members and families regarding aging, independent living, transitions in care, and community resources.
• Assist members and families with transitions including downsizing, aging in place, hospitalization, home care coordination, assisted living transitions, and related life changes.
• Support member wellness, safety, and independent living while maintaining professionalism, confidentiality, and appropriate boundaries.
• Foster positive relationships with members, families, staff, committees, vendors, and service providers.
• Coordinate or assist with educational programs, wellness initiatives, community events, and member activities.
• Support new member orientation and cooperative engagement.
• Work collaboratively with member committees by providing administrative support, communication assistance, coordination, and operational guidance as needed.
• Maintain strong working relationships with onsite staff and promote a collaborative team-oriented environment. Communication & Administrative Coordination
• Prepare and distribute member communications, notices, newsletters, calendars, and related materials.
• Maintain member records, emergency contact information, and related documentation.
• Coordinate guest room and community space scheduling.
• Assist with move-in/move-out coordination, work order tracking, and day-to-day office operations.
• Coordinate with maintenance staff regarding member concerns, maintenance requests, and work order follow-up.
• Coordinate with vendors, healthcare providers, contractors, technology providers, and outside service organizations as needed.
• Manage relationships with technology and communications vendors supporting building systems and member services.
• Perform basic bookkeeping and financial tracking tasks including committee banking support, Quicken entries, member-related deposits, and related recordkeeping responsibilities.
• Assist with monitoring and managing departmental or committee-related budgets and expenditures. Safety & Operational Support
• Respond appropriately to emergencies and urgent member situations.
• Coordinate access for emergency responders and authorized service providers.
• Assist with emergency preparedness, wellness checks, and safety-related communication.
• Maintain incident documentation and follow established procedures.
• Help maintain a secure and welcoming environment for members, visitors, and vendors. Technology & Systems
• Utilize Microsoft Office and other office systems effectively.
• Maintain electronic and paper filing systems.
• Assist with communication platforms, databases, and community information systems.
• Coordinate basic technology troubleshooting and vendor follow-up related to member phone systems, internet service, television services, security fobs, and door entry systems.
• Demonstrate comfort with learning and supporting evolving technology systems used within the cooperative. Organization & Work Management
• Effectively manage responsibilities in a fast-paced environment with frequent interruptions and ongoing member interaction.
• Demonstrate strong prioritization, organization, and time-management skills.
• Maintain professionalism while balancing open-door member accessibility with the need to complete administrative responsibilities.
• Work collaboratively with the Membership Services Assistant to delegate responsibilities and create uninterrupted time for focused work when necessary. Qualifications Required
• High school diploma or equivalent.
• Minimum of five (5) years of experience in senior housing, member/resident services, community services, cooperative housing, healthcare support services, property/community management, or related fields.
• Strong interpersonal, communication, organizational, and problem-solving skills.
• Ability to maintain confidentiality and exercise sound professional judgment.
• Ability to work compassionately and effectively with older adults and their families.
• Proficiency with Microsoft Office and standard office technology.
• Ability and willingness to learn and support building-related technology systems and vendor relationships. Preferred
• Experience in senior cooperative housing, independent senior living, social services, or aging-services coordination.
• Degree or coursework in gerontology, human services, healthcare administration, communications, business administration, or related fields.
• Experience coordinating community programs, committees, or member engagement activities.
• Experience with bookkeeping software, budgeting, or financial recordkeeping. Core Competencies The successful candidate will demonstrate:
• compassion and professionalism,
• strong relationship-building skills,
• emotional intelligence,
• active listening,
• reliability and initiative,
• organization and adaptability,
• sound judgment and discretion,
• comfort working in a highly interactive environment with frequent interruptions,
• and a commitment to serving older adults with dignity and respect.

Work Environment This position operates within an active senior cooperative residential community and involves frequent interaction with members, families, vendors, committees, and service providers. The role requires balancing administrative responsibilities with a highly visible and accessible member-service presence. Occasional evening meetings or special events may be required. Disclaimer This job description is intended to describe the general nature and level of work performed by an employee assigned to this position and is not intended to be an exhaustive list of all duties and responsibilities.

Pay:

From $65,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Health savings account Life insurance Vision insurance

Work Location:

In person