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Job Description
The Shelter Coordinator is responsible for the daily operations and supervision of staff within the Emergency Shelter. This position ensures the delivery of trauma-informed, client-centered services while maintaining a safe, supportive, and structured environment for all residents. The Shelter Coordinator works closely with the staff to support clients in achieving their self- defined goals, promoting stability, safety, and long-term success. This role includes overseeing staff schedules, providing training and guidance, ensuring compliance with agency policies and procedures, funders, and maintaining accurate documentation and data entry. The Shelter Coordinator also monitors shelter capacity, coordinating admissions and exits.
Responsibilities:
Coordinate and manage shelter staff scheduling to ensure consistent 24-hour coverage, seven days a week; address scheduling gaps by arranging coverage for planned and unplanned absences, including sick leave, PTO, and emergencies; communicate schedule changes in a timely manner and maintain clear documentation of all staffing adjustments; monitor staff hours to minimize overtime while maintaining appropriate coverage levels. Collaborate with leadership to assess staffing needs, support recruitment efforts when vacancies occur, and always ensure continuity of services for shelter residents. Maintain accurate, up-to-date client records in the non-HMIS database system, ensuring timely data entry and compliance with program standards. Conduct regular audits of client files to verify accuracy, completeness, and adherence to agency policies and funding requirements. Manage all client activities within the emergency shelter, ensuring a safe, structured, and supportive environment for all residents. Monitor daily interactions and behaviors, proactively addressing conflicts or safety concerns while promoting respect, stability, and trauma-informed care. Provide direct, trauma-informed services to clients, including facilitation of support groups and individualized one-on-one sessions focused on goal setting, safety planning, and empowerment. Conduct ongoing case management by assessing client needs, developing individualized service plans, and coordinating appropriate referrals to internal and external resources. Serve as the primary trainer for staff and volunteers, providing comprehensive instruction on shelter operations, house responsibilities, completing intakes, entering into the client database system, hotline procedures, and any other topics identified by the executive director and board of directors. Schedule and facilitate staff meetings to ensure advocates are knowledgeable, confident, and compliant with organizational policies, funders, and best practices. Ensure all intake forms/documents are current and compliant with funder requirements. Perform additional duties and responsibilities as assigned by the executive director to support the overall operations and mission of the organization.
Qualifications:
Competition of a bachelor's degree and experience working with individuals impacted by domestic and sexual violence. Demonstrates strong oral, written, and organizational skills, with the ability to manage multiple priorities effectively. Demonstrates sound judgment and interpersonal skills, with the ability to build rapport, maintain professional boundaries, and actively listen to staff, volunteers, and clients.
