FAP Intake Specialist

FAP Intake Specialist Manchester, NH Job Details Full-time $18.58 an hour 21 hours ago Qualifications Record keeping Phone communication Greeting customers High school diploma or GED Driver's License Client interaction via phone calls Full Job Description

JOB DESCRIPTION

The Intake Specialist is responsible for involving eligible clients in appropriate CAPHR programs, establishing and maintaining community participation groups for advocating the needs of the low income, representing CAPHR with local community and other social service agencies and interested groups, maintaining a system of information and referral, and the coordination of office functions.

Requirements:

Provides direct client services, to include the following as appropriate: energy assistance, emergency food pantries, homeless prevention and intervention, personal emergency response systems, surplus food distribution, and other community services. Interviews applicants for all emergency crisis and energy programs and completes applications providing all necessary verification forms and program information. Maintains and updates client records for all Outreach Center services. Learn to use the FAP/EAP software proficiently; Meet members of the general public, greet them cordially and give them general information about the programs. Check each application submitted by the general public to you, either by mail or in person, for completeness and proper documentation. Recommend and take applications for supplemental programs without bias; utilizing the agency referral checklist. Work at a steady pace that results in seeing an average of 14 new applicants per day. Return all client phone calls in a timely fashion. Perform outreach duties as needed, either by phone or in the field. Must possess a valid driver's license and be able to travel when needed.

COMPENSATION

$18.58 CAPHR provides a generous benefits package. Community Action Partnership Hillsborough and Rockingham Counties is an Equal Opportunity Employer

LOCATION

Manchester, NH

CATEGORY

Energy Assistance

CONTRACT TYPE

Full Time

DESIRED EXPERIENCE

Preferred

EDUCATION REQUIREMENT

High School | GED | HiSET WAGE $18.58 REFERENCE 2026-324