Housing Specialist

JOB DESCRIPTION POSITION

Housing Specialist

I SUPERVISOR

Supervisor STATUS:

Non-Exempt SUMMARY The position duties include a wide range of activities related to determining and documenting applicant and/or participant eligibility, income, rent and contractual relationships with owners in support of the Housing Choice Voucher (HCV) operations using written administrative policies and procedures. The position requires full accountability for assigned cases including accurate and complete computation of files, resolution of customer service queries, and responsiveness to participant and property owner/agent inquires.

SUPERVISION RECEIVED AND EXERCISED

: Operates under the direct general supervision of a Supervisor; the Housing Specialist exercises no supervision over other employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The below statements are intended to describe the general nature and scope of the work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned. Manage an assigned caseload of HCV participants, review, and request applications and/or documents, scan documents and update software Conduct annual recertifications within required time frames Complete interim recertifications as required Conduct participant briefings Process and monitor participant relocation to a new dwelling Determine housing assistance payment and tenant rent calculation Educate participants on program requirements and family obligations Resolve concerns between owners, tenants, and the Public Housing Authority (PHA) and document file Process all transactions within the PHA's required business systems Maintain accurate and complete applicant/participant files Provide excellent customer service to participants, property owners/agents, co-workers, clients, and vendors Conduct all job functions in alignment with the PHA's Administrative Plan, HUD regulations and other state and local requirements Obtain Housing Choice Voucher Specialist certification within 120 days of employment Bilingual in English and Spanish Ensure regular attendance and punctuality Perform other duties as assigned

DESIRED QUALIFICATIONS

Education equivalent to a four-year degree from a regionally accredited institution in Public Administration, Social Science, or a closely related field; a minimum of two years of progressively responsible work experience for a public agency, or related work in the accounting, education, tax preparation, social service, or community service field preferred. Alternatively, a two-year degree with four years of experience will satisfy the qualifications. Must have the ability to interpret and apply federal and state regulations pertaining to the program. Must be able to produce work with a high level of accuracy, communicate effectively both orally and in writing, have excellent interpersonal skills, demonstrate professionalism,and possess strong computer and organizational skills.

Job Type:

Full-time Pay:

$18.00 - $20.00 per hour

Benefits:

401(k) Dental insurance Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance

Experience:

Case management: 1 year (Preferred) Section 8: 1 year (Preferred) Fair Housing regulations: 1 year (Preferred) Property leasing: 1 year (Preferred)

Work Location:

In person