FAMILY SERVICES SPECIALIST 1 _ UNDERFILL

The Division of Social Services is filling vacancies for Family Services Specialist 1, Underfilling a Family Services Specialist 2. Family Services Specialists interview applicants and recipients of public assistance; explain eligibility; and elicit information to determine which public assistance programs are applicable. Assist clients in completing applications, research and verify information provided by clients by contacting landlords, employers, utility companies and personal creditors in order to confirm citizenship, residency, household composition, earnings, and projected household expenses, to process information to establish eligibility; compute income and evaluate other factors impacting benefits; make determinations according to timeframes and program regulations. This is the entry level in the series which provides for progression to the journey level upon satisfactory completion of the training period, successfully meeting minimum qualifications, and recommendation of the appointing authority. DSS uses intermittent positions to supplement full-time staff. DSS intermittent positions are full-time positions with a regular work schedule but have different layoff rights than permanent positions. DSS moves intermittent positions to permanent positions based on attrition and seniority. In accordance with NRS 293.5045, a voter registration agency shall not knowingly employ a person whose duties will include the registration of voters if they have been convicted of a felony involving theft or fraud. Most positions in this series fall under this NRS. Graduation from high school or equivalent education and two years of experience in a clerical/administrative/program support role which included customer relations; obtaining, verifying and evaluating information; organizing and prioritizing work in order to meet timelines and standards; applying and explaining program rules, regulations, policies and procedures; and performing mathematical computations; OR one year of experience as an Administrative Assistant III in Nevada State service; OR two years of experience as an Administrative Assistant II in Nevada State service; OR sixty semester credits from an accredited college or university in general studies, business administration, social science or human services and one year of experience as described above; OR an equivalent combination of education and experience as described above.

Incumbents either:

1) Under general supervision, incumbents perform the full range of duties described in the series concept in a more limited capacity for one or more narrowly focused programs, such as the Energy Assistance Program. This is the sub-journey level in the series and positions are permanently allocated at this level; or, 2) Under close supervision, incumbents receive formal classroom and/or on-the-job training provided by the agency while performing some or all the duties described in the series concept. This is the trainee level in the series and incumbents may progress to the next level in the series upon satisfactory completion of the required training period, meeting minimum qualifications, and with the recommendation of the appointing authority. (Positions performing the full range of child support enforcement duties may progress directly to Family Services Specialist III; positions performing a limited scope of child enforcement duties may progress to Family Services Specialist II upon meeting minimum qualifications, satisfactory performance, and with the approval of the appointing authority.) Working knowledge of: functions and operations of an administrative office.

General knowledge of:

recordkeeping; basic interviewing practices; social service programs and their purpose; rights to privacy and confidentiality of information.

Ability to:

read and apply rules, regulations, policies and procedures; learn federal, State and local resources serving the needs of applicants; maintain confidentiality of client records; receive inquiries and provide information; verify information from a variety of sources; compile information and prepare reports; communicate effectively both orally and in writing; operate computers and peripheral equipment to store, record and retrieve information; establish and maintain accurate records; work as part of a team; interact effectively with persons from varying social, economic and cultural backgrounds.

Skill in:

making accurate mathematical calculations including addition, subtraction, multiplication, and division of whole numbers, fractions, and decimals.

Recruiter Contact Information:

Ana Maria Ornellas - aornellas@admin.nv.gov