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Outreach Specialist
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Urban Pathways
New York, NY (In Person)
Full-Time
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Job Description
The salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise. Join UP! We are lighting the path home, one person at a time. About Urban Pathways Since 1975, Urban Pathways has engaged New York City s most vulnerable residents, people on the streets or in areas unfit for human habitation, lighting the path home, one person at a time. Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves. Job Summary Reporting to the Program Director of Outreach, Outreach Specialists in the Outreach Program are responsible for engaging with unhoused individuals in New York City, building rapport, and linking them to essential services and support within the community. The role involves conducting street outreach and connecting individuals to the Total Wellness Program, which addresses physical and mental health needs, and various housing supports to facilitate their transition into permanent housing. The Outreach Specialist will work closely with local service providers, drop-in centers, healthcare professionals, and housing authorities to ensure comprehensive care and effective service delivery. This role requires an individual who is compassionate, resourceful, and committed to empowering unhoused individuals to access the services and supports they need to improve their overall well-being and achieve housing stability. The Outreach Specialist will be an active listener, provide high-quality customer service, and respond by exhibiting cross-cultural awareness with the ability to promote and contribute to an equitable and inclusive anti-racist organizational culture and environment. Key Responsibilities & Essential Functions Program/Facilities Conduct homeless outreach and comprehensive assessments of clients needs, strengths, and goals through continuous engagement. Engage individuals in supportive conversations toidentifyand assess their immediate needs and provide appropriate referrals i.e.
Intensive Case Management, ACT Team, etc. Maintainaccurateandtimelydocumentation of client activities, interactions, progress, and outcomes in electronic database system[s] (AWARDS). Coordinate and monitor services with internal referrals and third-party providers, including but not limitedto;medical, mental health, housing, employment, and social support. Provide ongoing support to individuals throughout their transition, offering guidance and advocacy as they navigate various service systems. Organizes,maintainsand prepares client charts for intake and discharge. Advocate for clients to have access to necessary resources and services before, during, and after placement. Develop individualized service plans in collaboration with clients and relevant stakeholders once clients accept services. Escorts clients to all appointments, as needed, including but not limited to: Medical, housing, and entitlement appointments. Daily respite sites as mandated by program . Assistsin monitoring client medication asrequired. Facilitates client groups as needed. Organizes and distributes clothing donations to clients as mandated by program . Administrative Completes andsubmitsall necessary documentation and tour reports accurately at the end of each shift as required by Urban Pathways, regulatory and funding agencypoliciesand procedures. Community Relations Develop andmaintainrelationships with community service providers, housing authorities, and public health professionals tofacilitatea coordinated response. Represent Urban Pathways at community meetings, forums and respond to inquiries as needed. Communication Maintains professional communication both verbally and in writing at all times. Attend staff meetings, training, and supervisory sessions. Responds to all communications including telephone, email and other oral and written inquiries in a timely manner. Performs all other duties as assigned and as required. Qualifications, Education and Experience High school diploma or GED required. Associate s degree preferred. Experience working with unhoused individuals or populations with complex needs (mental health, substance use, etc.). Strong knowledge of community resources, housing programs, and social services in NYC. Skills & Competencies Computer skills and knowledge of Microsoft Office (e.g.
Word, Outlook, etc.). Excellent communication, interpersonal, and crisis intervention skills. Ability to work independently and as part of a collaborative team. Commitment tomaintainingconfidentiality and upholding ethical standards in delivery service. Bi/Multi-lingual a plus. Licenses A valid driver's license isrequired, with an acceptable driving record thatcomplies withour insurance policy standards. Valid professional licenses and certifications if applicable. Capabilities May berequiredto work a flexible schedule including weekends, holidays, and evenings. Ability to sit, stand, walk, bend, stoop, push, pull, lift (up to 25 lbs.). Desire to perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. May berequiredto work a flexible schedule including weekends, holidays, and evenings. Ability to sit, stand, walk, bend, stoop, push, pull, lift (up to 25 lbs.). Desire to perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Comfortable with using public transportation to travel to and from various program sites.
Intensive Case Management, ACT Team, etc. Maintainaccurateandtimelydocumentation of client activities, interactions, progress, and outcomes in electronic database system[s] (AWARDS). Coordinate and monitor services with internal referrals and third-party providers, including but not limitedto;medical, mental health, housing, employment, and social support. Provide ongoing support to individuals throughout their transition, offering guidance and advocacy as they navigate various service systems. Organizes,maintainsand prepares client charts for intake and discharge. Advocate for clients to have access to necessary resources and services before, during, and after placement. Develop individualized service plans in collaboration with clients and relevant stakeholders once clients accept services. Escorts clients to all appointments, as needed, including but not limited to: Medical, housing, and entitlement appointments. Daily respite sites as mandated by program . Assistsin monitoring client medication asrequired. Facilitates client groups as needed. Organizes and distributes clothing donations to clients as mandated by program . Administrative Completes andsubmitsall necessary documentation and tour reports accurately at the end of each shift as required by Urban Pathways, regulatory and funding agencypoliciesand procedures. Community Relations Develop andmaintainrelationships with community service providers, housing authorities, and public health professionals tofacilitatea coordinated response. Represent Urban Pathways at community meetings, forums and respond to inquiries as needed. Communication Maintains professional communication both verbally and in writing at all times. Attend staff meetings, training, and supervisory sessions. Responds to all communications including telephone, email and other oral and written inquiries in a timely manner. Performs all other duties as assigned and as required. Qualifications, Education and Experience High school diploma or GED required. Associate s degree preferred. Experience working with unhoused individuals or populations with complex needs (mental health, substance use, etc.). Strong knowledge of community resources, housing programs, and social services in NYC. Skills & Competencies Computer skills and knowledge of Microsoft Office (e.g.
Word, Outlook, etc.). Excellent communication, interpersonal, and crisis intervention skills. Ability to work independently and as part of a collaborative team. Commitment tomaintainingconfidentiality and upholding ethical standards in delivery service. Bi/Multi-lingual a plus. Licenses A valid driver's license isrequired, with an acceptable driving record thatcomplies withour insurance policy standards. Valid professional licenses and certifications if applicable. Capabilities May berequiredto work a flexible schedule including weekends, holidays, and evenings. Ability to sit, stand, walk, bend, stoop, push, pull, lift (up to 25 lbs.). Desire to perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. May berequiredto work a flexible schedule including weekends, holidays, and evenings. Ability to sit, stand, walk, bend, stoop, push, pull, lift (up to 25 lbs.). Desire to perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Comfortable with using public transportation to travel to and from various program sites.