Outreach and Housing Navigator

Outreach and Housing Navigator Mend Culture Inc Atlanta, GA Job Details Full-time $45,000•$50,000 a year 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance Flexible schedule Qualifications Crisis intervention Bilingual Conducting community outreach projects Bachelor's degree in social work Harm reduction Bachelor's degree in psychology Local agency collaboration Filing Complaint handling Driver's License Bachelor's degree Case management Decision making Psychology Data entry Organizational skills Transportation planning Human Services Client advocacy in social work Social Work Bachelor's degree in human services Crisis management Communication skills Entry level Community resource coordination Full Job Description Join Our Mission to Transform Lives At Mend Culture Inc., we believe meaningful change happens when compassion meets action. As a nonprofit committed to cultivating an inclusive community environment, we recognize our greatest strength lies in our people. Every team member is valued, supported, and empowered to make a genuine difference. If you're passionate about social justice and ready to join a team that truly cares, we'd love to meet you.

OUTREACH AND HOUSING NAVIGATION CASE MANAGER

General Summary:

The Outreach and Housing Navigation Case Manager conducts street outreach to identify and support unhoused community members by connecting them to housing resources, partnering agencies, and the Coordinated Entry System. This position plays a critical role in facilitating encampment closure while ensuring every individual receives compassionate, person-centered support toward stable housing. Full-time (40 hours/week) with varying schedules based on program needs.

Specific Duties and Responsibilities:

The statements describe essential functions but are not all-inclusive. Individuals may perform other duties as assigned. Percentages estimate time spent on each duty.

Street Outreach and Encampment Support:

(50%) Conducts daily outreach within assigned encampments using trauma-informed strategies Partners with unhoused community members to build trust and facilitate program enrollment Monitors encampments with a harm-reduction approach, prioritizing safety and well-being Educates individuals about housing resources, support services, and program benefits Utilizes de-escalation skills and crisis intervention techniques during high-stress situations Assists individuals in obtaining vital documents (e.g., ID, Social Security card, birth certificate, HUD McKinney documentation) Provides advocacy, information, and referral services throughout the engagement process Responds to crisis situations, mediates conflicts, and contacts emergency personnel when necessary Reports daily outcomes to supervisor and immediately communicates any incidents Interacts effectively with diverse populations, treating each individual with respect and dignity

Housing Navigation and Assessment:

(30%) Enrolls eligible clients in Coordinated Entry Ensures up-to-date housing assessments are entered in HMIS; completes within 48 hours when needed Completes

VI-SPDAT

for clients without a current assessment in ClientTrack Identifies suitable housing options and collaborates with clients on housing applications Utilizes By-Name Lists for effective tracking and client prioritization Advocates for clients throughout the housing placement process Arranges transportation for housing appointments, viewings, and move-in processes Facilitates a seamless handoff to the assigned Rapid Rehousing Team upon housing acceptance Coordinates emergency temporary housing for By-Name List individuals prior to encampment closures

File Management and Data Entry:

(20%) Maintains accurate client files, case notes, and documentation in accordance with program requirements Enters data efficiently into HMIS and other required databases within specified timeframes Completes all required forms, including housing assessments, intake documentation, and progress reports Ensures compliance with documentation standards and program protocols

Working Schedule:

Monday & Wednesday :

9:00 AM•5:00 PM (Encampment support/Office-based work)

Thursday :

9:00 AM•5:00 PM (Move-in Day support)

Friday :

10:00 AM•12:00 PM (All-hands staff meeting•in person every other week)

Schedule Disclosure:

Please note that on Canvassing Days and Encampment Closure Days, the regular work schedule will be adjusted to accommodate these critical program activities. You will be notified in advance of any schedule modifications required for these priority operations

Knowledge, Skills and Abilities:

Effectively communicate and collaborate with individuals experiencing homelessness and with community agencies Knowledge of trauma-informed care principles and harm-reduction strategies Ability to work independently while managing multiple priorities and meeting deadlines Represent oneself and the organization professionally at all times Respond appropriately to sensitive inquiries, complaints, and crisis situations Strong knowledge of community resources, housing programs, and social service partnerships Demonstrate self-motivation, high energy, strong organizational skills, and sound decision-making Maintain strict confidentiality and uphold professional boundaries Valid driver's license, reliable transportation, and ability to transport clients safely Bilingual capabilities preferred

What We Offer:

Competitive salary range: $45,000•50,000 Comprehensive benefits package, including health, dental, and vision coverage Supportive and inclusive work environment that values employee well-being Flexible scheduling to support work-life balance Opportunity to make a meaningful impact in the community

Qualifications:

Bachelor's degree in Social Work, Human Services, Psychology, or related field preferred; equivalent experience considered Experience working with individuals experiencing homelessness strongly preferred Knowledge of housing programs, Coordinated Entry systems, and HMIS data management Strong understanding of trauma-informed care and harm-reduction principles Excellent interpersonal and communication skills Ability to work both independently and collaboratively Cultural competency and sensitivity when working with diverse population. Ready to be part of something meaningful? We encourage applications from candidates of all backgrounds who share our commitment to serving our community with compassion and excellence.

To Apply:

Submit resume, cover letter, and three professional references. Mend Culture Inc. is an Equal Opportunity Employer committed to diversity, inclusion, and creating an environment where every employee can thrive.

Pay:

$45,000.00•$50,000.00 per year

Benefits:

Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

Hybrid remote in Atlanta, GA 30358