Social Services Associate

Social Services Associate Epilepsy Foundation Central & South Texas - 3.2 San Antonio, TX Job Details Full-time $45,000 - $48,000 a year 11 hours ago Qualifications Foreign language proficiency Driver's License Managing patients as a clinical case manager

Full Job Description Position Description:

Position Summary Under the general supervision of the Programs & Services Director, the Social Services Associate is part of a multidisciplinary team providing epilepsy-related outpatient and community-based services across Central and South Texas. This is an in-person position based at the San Antonio office, with required travel to outpatient clinics and community locations as needed. The Social Services Associate focuses on case management, patient support, and coordination of social services to help individuals and families improve quality of life and social functioning and facilitates and coordinates multiple support groups in both in-person and virtual formats. The role works closely with clinical staff, community partners, and external agencies to support comprehensive patient care. Essential Duties & Responsibilities Provide case management services to patients, clients, and families, including needs assessments, service planning, and referrals Conduct Social Determinants of Health screenings and PHQ-2 screenings Complete initial meetings or phone calls with new clinic patients and individuals seeking social services Review and process new patient applications and eligibility documentation Screen clients referred for emergency medication assistance in collaboration with the Clinical Services Manager Attend outpatient epilepsy clinics as required to support patient care and interdisciplinary collaboration (Austin, Corpus Christi, Eagle Pass, Laredo, San Antonio, and Weslaco) Advocate for and empower patients and clients through education, guidance, and support Serve as a liaison between patients, healthcare providers, and community agencies Provide crisis intervention services as needed Participate in post-clinic reviews and interdisciplinary team meetings Facilitate and coordinate multiple support groups, including in-person and virtual formats Coordinate the San Antonio Counseling Program Complete HHSC quarterly client reporting in collaboration with the Clinical Services Manager and Programs & Services Director Deliver culturally competent services in accordance with organizational standards Follow all EFCST policies and procedures, as well as Department of State Health Services policies related to epilepsy services Participate in EFCST events and activities, including occasional evenings and weekends Perform other duties as assigned Education & Knowledge Bachelor's degree in Social Work, Human Services, or a related field, or equivalent experience Knowledge of community resources and public/private social service systems Experience, Skills & Abilities Minimum of three (3) years of experience as a case manager or social services professional Experience working with individuals with disabilities Strong documentation and organizational skills Ability to motivate and support individuals toward achieving goals Clear understanding of professional boundaries and confidentiality Ability to work effectively with culturally diverse individuals, families, and communities Ability to work independently while functioning as part of a team Communication & Professional Skills Spanish fluency (reading, writing, and speaking) is required Strong verbal and written communication skills Proficiency with computers and electronic documentation systems Ability to communicate professionally with patients, families, staff, and community partners Public speaking may be required Must consistently represent the Foundation in a professional manner Decision-Making Authority Makes independent decisions related to patient/client care within established policies and guidelines Physical Requirements & Work Environment Ability to work effectively in routine and emergency situations Ability to lift or move materials and equipment as needed Regular in-person work is required at the San Antonio office, with duties performed in office, clinic, and community-based environments Subject to normal conditions associated with medical clinic operations Travel & Additional Requirements Travel to outpatient clinics and community locations is required as part of the role May occasionally drive a 15-passenger van Must possess a valid driver's license, current automobile insurance, and reliable transportation Must be able to work evenings and weekends as duties require May occasionally participate in outdoor activities