Family Services Specialist I - Adult Services

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• Adult Services Bookmark this Posting Print Preview | Apply for this Job Please see Special Instructions for more details.

In accordance with City policy, this position is deemed safety-sensitive. As such, applicants for this position are subject to pre-employment drug/alcohol testing after receiving a conditional offer of employment and may also be subject to random testing. This drug test includes testing for marijuana. Possession of a medical marijuana card will not excuse an applicant from the testing process; however, a test will not be considered positive for marijuana if a valid medical marijuana certification is presented unless the position requires a commercial driver's license (CDL) or is a sworn law-enforcement officer/deputy. Position Details Position Information Working Title of Vacant Position Family Services Specialist I

• Adult Services Job Type Full Time Posting Type City Employees Only Number of Vacancies 1 Department

HUMAN SVCS

Division

HS-SS FAMILY SERVICES

Requisition Number 2026221 Number of hours worked per week 40 Work Schedule Monday

• Friday; 8 am
• 5 pm (Schedule varies depending on operational needs). Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term departmental needs and/or City-wide emergencies. Work Site Location Chesapeake, VA (100 Outlaw Street) Position Driving Requirement R
• Routine Pay Grade GE10 Pay Basis Semi-Monthly Advertised Salary $51,869/ annually Salary based on qualifications and experience Job Description Are you an experienced Adult Services professional passionate about protecting vulnerable adults and strengthening family safety?

Do you thrive in fast-paced environments, balancing competing priorities, facilitating meetings, and solving complex issues? If so, the Family Services Specialist I position in Adult Services may be the right fit for you. Chesapeake Human Services is seeking a skilled professional to join our Hotline Unit, where you will respond to APS Hotline calls, facilitate Family Partnership Meetings, and support both Adult Services and Child Welfare teams in addressing complex client needs. Under general supervision, the Family Services Specialist I provides direct and indirect services to vulnerable, elderly, and incapacitated adults (18+), including receiving and documenting APS Hotline reports, conducting investigations and assessments, and determining the need for protective services. This role involves time-sensitive client contact, interviews with involved parties, and analysis of complex medical, financial, and psychological information. The position may also initiate legal actions such as guardianship, conservatorship, and protective orders to safeguard clients and their assets. In addition, the Specialist participates in an after-hours on-call rotation for both Child Welfare and Adult Protective Services.

ESSENTIAL TASKS

Conducts interviews or investigations and makes client/family assessments; formulates and implements plan; screens interstate referrals; sends out and reviews home study information. Provides individual and group counseling for client and family. Prepares purchase orders for client services, and negotiates provider rates; confirms provider availability and service authorization; verifies client information; processes invoices for payment. Interacts/coordinates with other agencies, organizations, or family/community members to provide services for client and family/prior custodians; makes referrals for other social services. Conducts home visits to supervise, observe, and document family interactions, activities, and environment; establishes schedule with parents/prior custodians for child visitation. Provides direct services to clients/families including teaching basic living, parenting, budgeting, or employment skills, providing mediation counseling, and accompanying clients to appointments. Collects and compiles information/data, and prepares periodic and special reports; maintains files/records for area of responsibility; develops program forms. Provides emergency services/crisis intervention for clients/families; protects clients through court involvement; testifies at local, state, and judicial appeals; provides client placement as needed. Conducts pre-service foster parent orientations and classes to evaluate/screen applicants; recruits and conducts training classes and orientations for volunteers. Provides information to public on eligibility requirements and available services for assigned area. Performs routine office tasks such as dictating case notes, data entry, typing correspondence or forms, filing, faxing, telephoning, or photocopying. Conducts training classes for service providers; certifies and recertifies approved providers; attends professional workshops and seminars to improve professional skills. Rotates through various service provider roles in such areas as CPS, foster care, and adoption. Performs other related duties as assigned The City of Chesapeake offers an exceptional range of benefits. Please browse our for a full list of benefits and employee perks. Required Qualifications

VOCATIONAL/EDUCATIONAL AND EXPERIENCE REQUIREMENT

In order to be evaluated for vacancies in the Family Services Specialist job series, applicants shall possess the qualifications outlined in (1) OR (2) below: 1) A minimum of a bachelor's degree in the human services field, including Social Work, Rehabilitation Counseling, Psychology, Clinical Psychology, Counseling Psychology, Counseling and Guidance, Counselor Education, Human Services, Sociology, Family and Child Development, Aging Studies, Gerontology, Criminal Justice, or other related degrees determined by the Department of Human Resources based on the similarity of the curriculum and course content. 2) A minimum of a bachelor's degree in any field accompanied by a minimum of two years of appropriate and related, full-time equivalent experience in a human services related area. To be considered for promotion, persons currently employed in the Family Services Specialist job series by a local department prior to January 1, 1999, who do not meet the qualifications outlined in either (1) or (2) above, must possess four years of appropriate and related experience in a human services area and must have successfully completed all available competency-based training related to the promotional area.

SPECIAL CERTIFICATIONS AND LICENSES

Requires a valid driver's license and a driving record that is in compliance with City Driving Standards.

SPECIAL REQUIREMENTS

Emergency Duty (On-Call) participation is required to comply with mandated responsibilities as listed under Section 63.2-1503,B; Section 63.2-900; and 63.2-1604-63.2-1610, Code of Virginia. Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term departmental needs and/or City-wide emergencies. Preferred Qualifications Six months AS/APS experience Experience conducting investigations Experience working with incapacitated adults Excellent OASIS documentation experience Experience in writing Court reports, Word documents, and emails Posting Detail Information Job Open Date 05/07/2026 Job Close Date 05/17/2026 Open Continuous No Special Instructions to Applicants In accordance with City policy, this position is deemed safety-sensitive. As such, applicants for this position are subject to pre-employment drug/alcohol testing after receiving a conditional offer of employment and may also be subject to random testing. This drug test includes testing for marijuana. Possession of a medical marijuana card will not excuse an applicant from the testing process; however, a test will not be considered positive for marijuana if a valid medical marijuana certification is presented unless the position requires a commercial driver's license (CDL) or is a sworn law-enforcement officer/deputy. ADA Checklist Overall Physical Strength Demands Overall Physical Strength Demands S=Sedentary

• Exerting up to 10 lbs. occasionally or small weights frequently; sitting most of the time. Physical Demands C = Continuously
• 2/3 or more of the time. F = Frequently
• From 1/3 to 2/3 of the time. O = Occasionally
• Up to 1/3 of the time. R = Rarely
• Less than 1 hour per week. N = Never
• Never occurs. Standing Frequently
• From 1/3 to 2/3 of the time. Sitting Frequently
• From 1/3 to 2/3 of the time. Walking Frequently
• From 1/3 to 2/3 of the time. Lifting Frequently
• From 1/3 to 2/3 of the time. Lifting Amount Exerting up to 10 lbs Carrying Frequently
• From 1/3 to 2/3 of the time. Carrying Weight Exerting up to 10 lbs Pushing/Pulling Frequently
• From 1/3 to 2/3 of the time. Pushing/Pulling Weight Exerting up to 10 lbs Reaching Occasionally
• Up to 1/3 of the time. Handling Occasionally
• Up to 1/3 of the time. Fine Dexterity Frequently
• From 1/3 to 2/3 of the time. Kneeling Occasionally
• Up to 1/3 of the time. Crouching Rarely
• Less than 1 hour per week. Crawling Rarely
• Less than 1 hour per week. Bending Occasionally
• Up to 1/3 of the time. Twisting Frequently
• From 1/3 to 2/3 of the time. Climbing Occasionally
• Up to 1/3 of the time. Balancing Rarely
• Less than 1 hour per week. Vision Continuously
• 2/3 or more of the time. Hearing Continuously
• 2/3 or more of the time. Talking Continuously
• 2/3 or more of the time. Foot Controls Continuously
• 2/3 or more of the time.

Machines, Tools, Equipment and Work Aids Used Computer, copier, fax, telephone, scanner, adding machine, calculator, printer, car and related equipment. Protective Equipment Required N/A Health and Safety D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never Mechanical Hazards N = Never Chemical Hazards N = Never Electrical Hazards S = Seasonally Fire Hazards S = Seasonally Explosives S = Seasonally Communicable Diseases S = Seasonally Physical Danger or Abuse S = Seasonally Other If Other, Description Environmental Factors D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never Dirt and Dust D = Daily Extreme Temperatures D = Daily Noise and Vibration D = Daily Fumes and Odors D = Daily Wetness/Humidity D = Daily Darkness or Poor Lighting D = Daily Primary Work Location Office Environment Non-Physical Demands C = Continuously

• 2/3 or more of the time. F = Frequently
• From 1/3 to 2/3 of the time. O = Occasionally
• Up to 1/3 of the time. R = Rarely
• Less than 1 hour per week. N = Never
• Never occurs. Time Pressures Continuously
• 2/3 or more of the time. Emergency Situations Frequently
• From 1/3 to 2/3 of the time. Frequent Change of Tasks Continuously
• 2/3 or more of the time. Irregular Work Schedule/Overtime Occasionally
• Up to 1/3 of the time. Performing Multiple Tasks Simultaneously Continuously
• 2/3 or more of the time. Working Closely with Others as Part of a Team Continuously
• 2/3 or more of the time. Tedious or Exacting Work Continuously
• 2/3 or more of the time. Noisy/Distracting Environment Continuously
• 2/3 or more of the time.

Other If Other, Description Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s) No Professional References Professional References Please provide contact information for professional references. Minimum Requests 0 Maximum Requests 4 Supplemental Questions Required fields are indicated with an asterisk (

• ).

• Emergency Duty (On-Call) participation is required to comply with mandated responsibilities as listed under Section 63.2-1503,B; Section 63.2-900; and 63.2-1604-63.2-1610, Code of Virginia. Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term departmental needs and/or City-wide emergencies. Will you be able to meet this requirement? Yes No
• Do you possess a valid driver's license and a driving record that is in compliance with the City's Driving Standards? Please review link in posting for details. Yes No
• This position is for City employees, volunteers, temporary workers, and interns only.

Are you currently a City of Chesapeake employee, volunteer, temporary worker, or intern? This information will be verified. Please update your application accordingly. Yes No