PROGRAM REPRESENTATIVE

at Department of Employment Security in Peoria, Illinois, United States Job Description Position Overview The Illinois Department of Employment Security ( IDES ) is seeking an organized, professional, and results oriented individual to serve as a Program Representative. Responsibilities include providing services related to unemployment insurance benefits, such as determining unemployment insurance claims eligibility, and providing employment services. This position provides a great opportunity for someone who has a strong knowledge of federal and state laws pertaining to employment and Unemployment Insurance (UI) eligibility and is dedicated to ensuring UI benefit accuracy. The ideal candidate for this position will have excellent organizational skills and have experience assisting clients in an employment service program, social service program or related area providing employment, human resource development or social welfare services. IDES offers a competitive compensation plan, excellent benefits, and a pension program. We invite you to join our innovative team to help make a positive difference in the lives of Illinois employers and job seekers. Essential Functions Under general supervision, for an assigned area, serves as a Program Representative for the Illinois Department of Employment Security ( IDES ) Performs functions related to receipt, review, entry, analysis and resolution of all types of routine, complex and special claims on benefit entitlement programs administered by the Illinois Department of Employment Security ( IDES ) Assists clients with various programs and services offered by the Illinois Department of Employment Security ( IDES ) and partner agencies Adjudicates monetary and nonmonetary benefit claim issues, providing eligibility determinations for routine, initial or continued claims Advises clients on work attitudes, habits, relationships and attire as related to a specific job referral Establishes and maintains activity reports to demonstrate work activity and detail time charging Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated ab To view full details and how to apply, please login or create a Job Seeker account