Software Support Analyst- PERM FTE

Description Software Support Analyst - Direct Hire |

Permanent Location:

Cedar Rapids, Iowa !! Onsite in office, 5 days / week No H1B or F1 sponsorship available. U.S. Citizen, Green Card, or EAD only. Why Apply? Total compensation up to $50-55K plus bonus and solid benefits.

• For immediate/ confidential

ONSITE IN OFFICE 5

days per week/ CEDAR

RAPIDS IOWA

consideration, please

DM CARRIE DANGER

on LinkedIn or send an email to me direct with your resume. My DIRECT email address can be found on my LinkedIn page. •

TOTAL COMP

up to $55K Base +Benefits! We are seeking a Software Support Analyst to join a collaborative service desk team supporting both external clients and internal users. This role is centered on supporting proprietary Windows-based software applications that integrate with paper scanning technology. Strong technical support or application support background and be comfortable troubleshooting software issues, working directly with end users, and reviewing client data files to identify root causes and determine appropriate resolutions. Join a tenured team in a hands-on support environment where you play a key role in ensuring a high level of client satisfaction. What You'll Do Provide Tier 1 support for proprietary software applications Troubleshoot and resolve software, system, and end-user issues within a service desk environment Support clients through remote access tools and direct user interaction Analyze client data files to identify issues Assist users with Windows-based software and Microsoft Office applications, especially Excel Support software tied to paper scanning devices and related business workflows Document support issues, troubleshooting steps, and resolutions within the ticketing system Collaborate with service desk team members and escalate issues as appropriate Support Environment 90% external client support 10% internal user support Multi-tiered service desk structure with Tier 1, Tier 2, and Tier 3 responsibilities What We're Looking For Experience in software support, application support, technical support, or service desk support Background supporting proprietary software or third-party business applications Strong technical knowledge of: Windows operating systems SQL Server Microsoft Office, especially Excel Ability to review and interpret client data files for troubleshooting and issue resolution Strong communication skills and a customer-service-oriented mindset Why Join This Team You will be joining a well-established and collaborative team play a critical role in supporting clients and ensuring successful use of a specialized software platform. This position offers the opportunity to work closely with experienced peers, build technical depth, and contribute in a highly visible support role.

• Software Support Analyst Direct Hire position up to $50-55K

BASE PLUS

Bonus + SOLID

BENEFITS!

For immediate / confidential consideration on this Direct Hire IT opportunity, it is best to e-mail resume confidentially to Carrie Danger -My direct email address is on my LinkedIn profile.

• Requirements
• At least 1 years of experience in application support, technical support, or a service desk setting.
• Hands-on experience supporting business software, whether custom-built platforms or third-party applications.
• Solid working knowledge of Windows operating systems and Microsoft Office, especially Excel.
• Ability to review data files and use analytical thinking to troubleshoot software-related problems.
• Detail-oriented, service-oriented approach to user support.
• Experience with document imaging, scanning solutions, or tiered support organizations is a plus.

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