Spa Concierge

Spa Concierge Cloudland At Mclemore Resort Lookout Mountain, Curio By Hilton - 2.8 Rising Fawn, GA Job Details 1 day ago Benefits Health insurance Dental insurance Tuition reimbursement Paid time off Vision insurance 401(k) matching Employee discount Life insurance Qualifications Customer communication Microsoft Excel Spa experience Customer relationship building Microsoft Outlook Working in the beauty industry Salon software Salon experience High school diploma or GED Guest services software Full Job Description

COMPANY OVERVIEW

At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you're someone who notices the little things and strives to make a lasting impact, you'll thrive here.

Please visit http:

//www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

POSITION PROFILE

The Spa Coordinator is responsible for managing the day-to-day operations of the spa. They oversee the scheduling of appointments, maintain inventory levels, and ensure that customers have a positive experience. In addition, they manage the front desk, answer phones, and respond to customer inquiries.

ESSENTIAL RESPONSIBILTIES

Manage guest appointments and ensure timely and accurate communication with guests. Manage inventory levels and order supplies as needed. Ensure that the spa is clean and well-organized at all times. Train and supervise spa staff as needed. Answer phones, respond to customer inquiries, and resolve customer issues as needed. Process guest payments and ensure that all financial transactions are accurate. Prepare reports and manage scheduling software. Responsible for the coordination and scheduling of all spa related activities consistent with the policies, philosophy and objectives of the spa. Host staff meetings to keep employees informed of hotel policies and changes as well as ways to increase sales and service. Communicate with other departments to ensure a cohesive hotel/spa environment. Communicate on all levels with staff, colleagues and management.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

High school diploma or general education degree (GED) required Previous spa, salon, hospitality experience. Ability to excel in an environment that sets goals, tracks progress and strives for growth. Microsoft Office Suite (Word, Excel, Outlook and PowerPoint). Experience with SpaSoft. Strong professional presentation, technical ability and relationship building.

PHYSICAL DEMANDS

Must be able to stand for long periods of time

BENEFITS PACKAGE

Competitive Salary Daily Pay! Team Member Hotel Discount Program Uniforms Provided for most positions Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options Paid PTO 401k with employer match Food and Beverage Discounts Tuition Reimbursement If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love for natural beauty and the resort life, this could be the perfect home for you! Are you passionate and creative with a desire to grow? Let's talk! Click here to learn more about what makes Cloudland at McLemore Resort a one-of-a-kind in experience in the Southeast!