Sr. Call Center Representative (Bilingual, TEMPLE)

Sr. Call Center Representative (Bilingual, TEMPLE) Ace Dental of Texas - 3.0 Temple, TX Job Details Full-time $15 - $17 an hour 5 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Employee discount Life insurance Qualifications Spanish Call center experience Client rapport building Dental office experience Typing Empathy Full Job Description "Big-City Dentistry. Small-Town Heart." At ACE Dental, every patient interaction matters — and it starts with the call. Our Patient Support Center Agents aren't just answering phones. They're building relationships, offering reassurance, and helping families take the first step toward better health. This is a front-line role in a mission-driven organization. If you love solving problems, creating calm, and guiding people toward solutions — you'll thrive here.

What You'll Own and Drive:

Answering inbound calls with professionalism, empathy, and urgency Verifying and collecting patient data accurately and efficiently Walking callers through appointment availability, treatment basics, and next steps Diffusing frustrated callers with patience, clarity, and follow-through Collaborating with offices to ensure scheduling accuracy and real-time coordination Tracking call outcomes, follow-ups, and feedback to improve performance Representing ACE's brand with warmth, honesty, and integrity

Why ACE Dental:

We serve everyday families with efficient, affordable, premium care Our team culture is values-driven, goal-oriented, and supportive We provide real training and a pathway for growth in healthcare or dental We're building something that lasts — and we want you to grow with us

What You Bring:

1+ year of customer service experience preferred Bilingual in Spanish is a plus Professional, warm phone presence Comfort with multitasking, typing, and basic data entry Emotional intelligence — you listen well and handle tough calls with grace

Bonus:

experience in a dental or medical call center

Job Type & Compensation:

Full-Time | In-Person $15.00-$17.00/hour depending on experience Daily and monthly bonuses available

Benefits:

Dental, health, vision Paid time off Employee discounts Development opportunities Want to Make a Real Difference — Over the Phone? If you love people, handle pressure with patience, and want to join a team that puts trust before transactions — we'd love to hear from you.

Job Type:

Full-time Pay:

$15.00 - $17.00 per hour

Benefits:

Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): Have you been interviewed by ACE Dental before? What is your salary expectation?

Experience:

Call center: 1 year (Preferred)

Language:

Bilingual in Spanish (Preferred)

Work Location:

In person