Sr. Customer Service Technician

Sr. Customer Service Technician at PrideNow Sr. Customer Service Technician at PrideNow in Smithville, Indiana Posted in 6 days ago.

Type:

full-time

Job Description:

Provide on-site technical support and troubleshooting for capital equipment, including aseptic processing and freeze-drying systems. Collaborate with engineering teams in the U.S. and internationally to ensure proper system functionality, upgrades, and technical alignment. Coordinate vendor services, outsourced repairs, and act as a key technical interface between customers, service teams, and suppliers. Manage service-related materials, parts, and project data using SAP and CRM systems. Support customer training programs, maintenance planning, and conduct line audits and minor equipment refurbishments. Assist in system upgrades, logistics coordination, warranty processing, and multi-line technical troubleshooting. Develop control system documentation and support validation activities in compliance with FDA and GAMP guidelines. Ensure adherence to Safety, Health, Environment, and Quality (SHEQ) standards while supporting field engineers, technicians, and end users throughout the project lifecycle.