Sr. Manager, Billing and Accounts Receivable

Job Description:

Position Summary:

The Senior Manager of Billing & Accounts Receivable is responsible for leading the end-to-end billing, collections, cash application, and credit management functions. This role ensures accurate and timely invoicing, optimizes cash flow, minimizes bad debt risk, and drives operational excellence across the order-to-cash (O2C) cycle. The ideal candidate combines strong leadership, process rigor, and analytical insight to improve performance and scale operations.

Responsibilities:

Billing & Invoicing Operations Oversee the preparation and delivery of accurate, timely invoices in accordance with customer contracts and company policies Ensure compliance with revenue recognition and billing requirements Continuously evaluate and improve billing processes, systems, and controls Accounts Receivable & Collections Lead collections strategy and execution to ensure timely cash receipts and reduction of past-due balances Monitor AR aging, DSO (Days Sales Outstanding), and other key performance metrics Drive proactive outreach on delinquent accounts and manage escalation processes Collaborate with internal stakeholders to resolve disputes impacting payment Cash Application Oversee accurate and timely application of customer payments Improve automation and reduce unapplied cash balances Credit Management Establish and enforce customer credit policies, procedures, and risk frameworks Review and approve credit limits based on financial analysis, payment history, and external credit data Conduct ongoing monitoring of customer creditworthiness and adjust exposure as needed Partner with Sales to balance revenue growth with risk mitigation Lead efforts to minimize bad debt through proactive risk assessment and early intervention Oversee the evaluation and approval of payment terms and exceptions Team Leadership & Development Lead, mentor, and develop a team of billing, AR, and collections professionals Set performance goals, track productivity, and ensure accountability Build a high-performing, customer-focused team culture Process Improvement & Systems Identify opportunities for automation, standardization, and scalability across O2C processes Support system implementations and enhancements Strengthen internal controls and ensure audit readiness Reporting & Analytics Deliver regular reporting on AR metrics, cash collections, bad debt, and billing accuracy Provide insights and recommendations to improve cash flow and operational efficiency Support forecasting and cash planning activities in partnership with

Finance Qualifications:

Bachelor's degree in Accounting, Finance, or related field 7-10+ years of experience in billing, accounts receivable, or order-to-cash functions 3-5+ years of leadership experience managing teams Strong understanding of credit risk management and collections strategies Experience with Workday preferred Advanced analytical and problem-solving skills Excellent communication and cross-functional collaboration abilities

Preferred Qualifications:

Experience in a high-growth or complex billing environment (e.g., SaaS, healthcare, or multi-entity organizations) Track record of driving process transformation and automation Familiarity with revenue recognition standards (e.g., ASC 606)

PROTECTING & MAINTAINING INFRASTRUCTURE

Performing over 80 million locates annually, USIC is the most trusted name in underground utility damage prevention. USIC also provides a full suite of utility services throughout the United States and Canada.

Our mission:

to deliver quality, efficient, safe, and innovative solutions to protect our partner's infrastructure and critical assets.