Store Manager

Kefi Kanna in Rutherfordton, NC is looking to hire a full-time store manager! We are needing a knowledgeable and experienced person to join our cannabis dispensary team in a new rapidly growing small business. Must be available on weekends.

Position Overview:

This role reports to the District Manager. The Store Manager (SM) is responsible for the successful daily operation of the dispensary and developing a professional team that is very educated and passionate about the cannabis industry. Expected to work closely with the CEO to groom potential leaders for promotion and develop a strong team of excellent management. The SM is also responsible in working with other administrative departments to maintain accurate compliance, procedures, and reports as they pertain to the daily operations and financials of the dispensary. The Store Manager oversees all activities related to the operation of the Dispensary to include patient identification and registration, record retention, product tracking and inventory control as directed by the Director of Operations.

Major Areas of Responsibility include:

The Store Manager ensures compliance with all federal cannabis rules and regulations governing the act, and directly supervises the activity within the dispensary to include dispensary staff training and education. The Store Manager provides management and leadership in the Dispensary to include monitoring all point of sale transactions. The Store Manager manages patient specific logs as required (the receipt, storage and auditing of all inventory), is responsible for ordering new inventory and supplies, and maintains accurate records. As the responsible party at the Dispensary, this position resolves all Front of House inventory discrepancies and client-staff conflicts. The Store Manager is responsible for the development of the Dispensary privacy policies and procedures, the security and confidentiality of all client information, as well as overall compliance with HIPAA. Establishes methods to follow the operating plan in compliance with North Carolina regulations. Maintains records required by public health law and ensures quality assurance plans, including but not limited to plans to detect, identify and prevent dispensing errors related to product packaging and labeling. Development of an employee-oriented company culture that emphasizes quality, continuous improvement, teamwork, and high performance. Implement HR policies and programs in support of company initiatives. Direct all compliance efforts for the company to minimize risk. Create organizational development and employee training programs. Conduct performance reviews with employees & monitor employee productivity, attitudes, and performance results. Build a quality assurance program that is tied to performance review process. Develop progressive and proactive compensation and benefit programs to provide motivation, incentives and rewards for effective performance. Maintain excellent facilities conducive to enhancing employee productivity. Provide company-wide communication & manage change. Ensure employee safety, wellness, and health & welfare.

Essential Functions:

Operations Support and Management:

Conduct ongoing training and development of Budtenders and Customer Service Representatives (CSR) to ensure a consistent performance and knowledge base of Company SOPs, a comprehensive understanding of all cannabis and cannabis-infused products, and best practices for dispensary staff and customer relations. Be a positive influence and cheerleader to all staff and customers. Assist with Budtender workflow by providing change and routine drawer checks to ensure appropriate cash drops. Work with CSRs to maintain payroll budget by controlling number of employees needed compared to daily customer flow. Send employees home or adjust hours accordingly. Ensure compliance with all company policies, local and state standards, applicable employment laws, and be consistently fair in the treatment of all team members. Responsible to plan and delegate daily goals and tasks to CSRs and Budtenders to maintain a compliant and clean storefront, floor area, and common back areas. Work with the COO to set sales, customer service improvements, and profit goals and lead staff to exceed them. Help manage Budtender and CSR performance by observing performance, providing feedback, and giving recognition. Conduct quarterly employee reviews with CEO for all employees. Respond to all staff questions, concerns, or suggestions in a timely and supportive manner. Resolve any staff conflicts immediately and professionally. Immediately, report conflicts and resolutions to the COO. Participate in the Company and on-the-job trainings to improve skills, productivity, and promotion candidacy. Must have open availability for scheduling. Opening and closing shifts will be required.

Reports and Documentation:

Oversee cash handling and assist in maintaining organized financial logs required by Company policies and procedures and State guidelines. Oversee all cash payouts with approval, POS entry, and receipt attachment to End of Day cash sales report. Assist Budtender with POS overrides, adjustments, discounts, etc. Discuss sales metrics, Profit & Loss performance, financial goals, and other KPIs, on a daily, weekly, and monthly basis with the COO. Other duties as assigned by upper management.

Customer Experience:

Provide the highest level of customer service to vendors, customers, and caregivers. Strive to deliver a distinctive and delightful customer experience, including interpersonal habits and Company's service traits. Protect patient rights by overseeing the employee HIPAA policies and ensure each employee is maintaining the confidentiality and privacy of protected health information and financial information. Resolve any customer conflicts immediately and always as a professional representative of the Company. Immediately report conflicts and resolutions to the COO. Serve as a liaison to the local community by assisting the COO in planning and attending community events.

Inventory Management:

Ensure that all inventory levels are full on the sales floor and correct incorrect counts for Front of House stock. Oversee product quality control by pulling all products that do not meet quality standards (with Inventory Manager's approval). Maintain inventory control systems and assist in conducting scheduled inventory audits in accordance with Company and State compliance guidelines to ensure there is no diversion of inventory and effectively respond to discrepancies (zero-shrinkage is required). Ensure that 100% traceability is maintained on the product from reception to sale to customer. Maintain all Company merchandising design standards and eye-catching display presentations.

Additional Abilities Required :

While performing the duties of this job, the employee is required to stand, walk, or sit for extended periods of time, use hands to perform manual tasks, and lift or move up to 50 pounds (or more with assistance). Must be able to speak and communicate verbally with co-workers, customers, vendors, etc. The noise level in the work environment is usually moderate.

Note:

Nothing in this job description restricts the company's right to assign or reassign duties and responsibilities to this position at any time. Reasonable accommodations may be made in appropriate circumstances to enable individuals to perform the essential functions of the position.

Background Investigation:

As a condition of employment, all Kefi Kanna employees are required to submit to a background check. Employment decisions, in compliance with state law, are based on an employee's background report at the time of hire. Employees have a duty to report any changes in their background to the Market Director or Vice President of Operations as soon as the employee is aware of the event.

About Kefi Kanna :

Kefi Kanna is known for setting the standard for compassion, professionalism, quality, care, and innovation in this rapidly expanding cannabis industry. Our Mission is to help you enrich your personal sense of Kefi and guide you along a path to joy with innovative, quality cannabis and education from a supportive community you can trust.

Kefi :

(n.) a profound passion for living life with an abundance of joy in all circumstances. ~Grow With Us~

Job Type:

Full-time Pay:

$17.00 - $20.00 per hour

Benefits:

Employee discount Parental leave

Shift:

10 hour shift Day shift Evening shift Morning shift Night shift

Experience:

store management: 1 year (Required)

Work Location:

In person