Strategy Advancement Principle

Strategy Advancement Principle at Humana in Boise, Idaho, United States Job Description Become a part of our caring community The Strategy Advancement Principle is a highly trusted, data-driven Sr. leader responsible for advancing Humana's contact center strategy, with direct impact across multiple business units and external partners.

Acts as a trusted thought partner and orchestrator for key enterprise initiatives supporting the Contact Center VP. The ideal candidate is recognized for exceptional organizational acumen, influential communication, and proven expertise in driving consensus and change at multiple leadership levels. Key Responsibilities + Provide strategic leadership for day-to-day performance reporting and support of Contact Center Team. + Develop requirements and deliverables which may include Performance Metric Dashboard & Scorecards, ensuring robust performance tracking and actionable insights. + Prepare executive-level presentations and briefings on demand, synthesizing complex information into impactful, concise messaging. + Orchestrate and execute multiple critical projects and strategies simultaneously, typically managing various activities across the team and collaborating closely with internal leaders to drive continuous improvement and prioritized action. + Support the coordination of team engagement activities, including staff meetings, executive summaries, quarterly town halls, focus groups, leader learning series, internal newsletters, and business reviews. Translate insights from these sessions into actionable outcomes, engaging relevant stakeholders as appropriate. + Act as liaison to the business in senior executive forums that discuss performance, strategy, and overall support for Humana's Mission. + Support and influence Contact Center strategy, performance metrics, routines, and programs in alignment with Humana's targets and mission for both internal and BPO teams. + Provide analytics, performance reviews, and develop leadership presentations encompassing transformation, internal and BPO strategies, financials, and contact center health metrics. + Act as liaison to the Division VP, supporting all strategic initiatives and serving as a trusted advisor. Strategic Sales and Distribution Competencies + Demonstrated experience in planning, implementing, and reporting on distribution, sales, and other strategies. + Specialized expertise in sales enablement, team restructuring and alignment, territory planning, and distribution model optimization, with a track record of driving

Go-To-Marke Job Posting:

JC291494439

Posted On:

May 07, 2026

Updated On:

May 07, 2026