Substitute Customer Service Librarian

Summary of Work The Substitute Customer Service Librarian is responsible for staffing the circulation desk and offering friendly customer service. They will proactively perform circulation duties, and contribute to a team-centered approach to work. This position can also become certified as a Passport Acceptance Agent to provide all Passport Facility services as needed. This position reports directly to the Circulation Services Librarian. Essential Duties & Responsibilities Provides excellent customer service and is committed to public service values. Provides direct circulation service to patrons. Including new card registration, answering information requests, reader advisory services or basic reference, and help in the use of the online card catalog or other functionality available in the ILS. Provides for daily circulation of all library materials; inter-library loan program; shelving of materials; and shelf reading. Provides patrons with directional, procedural, and reference assistance. Is sensitive to patron privacy and intellectual freedom issues. Keeps customer service (desk, displays, computer stations) areas tidied and supplied with handouts, materials, etc. Assists with overdue materials process. Processes interlibrary loan materials sent through the Minerva consortium. Secondary Responsibilities Maintains periodical collection and paperback exchange program. Assists with the physical processing of materials. Assists with other computer work as needed. Assists in other areas of the library, including children's and young adult areas, as required. Assists with library events, as required. Processes passport applications in accordance with State Department rules, as applicable Performs related duties as required. Required Knowledge & Skills Thorough knowledge of the accepted practices and principles of library science. Thorough knowledge of Microsoft Office, Constant Contact, WordPress, design applications, and other software used for public relations and the transmission of information. Thorough knowledge of automated circulation services and procedures. Working knowledge of automated library systems and personal computers including circulation and catalog software, word processing and Internet. Ability to deal courteously and effectively with others, and to establish and maintain effective relationships with the Director, co-workers, volunteers, advisory board members and the general public. Strong communication skills, including public speaking. Ability to complete work reliably, accurately, and within allotted time. Ability to manage multiple tasks independently, exercising initiative, tact, and independent judgment while fairly enforcing library policies and balancing patron satisfaction. Ability to supervise and direct others. Ability to maintain composure in difficult and emotionally challenging situations. Ability to personally perform the work of subordinates if necessary to supplement staff deficiencies. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

Mobility:

The librarian should be able to move around the library, including walking, standing, and occasionally lifting up to 40 lbs. Reaching for books or materials on shelves, and pushing or pulling objects.

Vision:

Good vision is crucial for reading and reviewing materials, as well as for using computer screens and other digital resources effectively.

Hearing:

Ability to hear and communicate effectively in verbal and written expression, and the ability to hear in close and phone-based interactions.

Fine Motor Skills:

Precise hand-eye coordination for tasks such as shelving books, operating library equipment, and handling delicate materials. Sitting for

Extended Periods:

Many tasks involve sitting at a desk or computer workstation for extended periods of time, engaging in research, writing, and communication activities. Minimum Qualifications High school diploma or equivalent. Excellent customer service attitude towards patrons of all ages is essential as is practical experience working with the public. Proficiency using a computer and mobile devices is necessary. Public library experience strongly preferred. Candidates should also have an interest and passion in books and reading. Flexibility in scheduling and availability required. Equal Opportunity Statement The Town of Cumberland (the Town) is an equal opportunity employer. No employee of the Town will discriminate against an applicant for employment or fellow employee because of race, creed, color, age, sex, pregnancy, sexual orientation, gender identity or expression, genetic information, national origin, religion, political affiliation, protected veteran status, or physical or mental disability, or any other characteristic protected by law. It is the Town's policy to select the best qualified persons who are available at the salary level established for Town employment, with first preference being given to citizens of the Town, all factors being equal. The policy of equal employment opportunity (EEO) and anti-discrimination applies to all aspects of the relationship between the Town and its employees, including: advertising, application procedures, compensation, demotion, employment, fringe benefits, job assignment, job classification, layoff, leave, promotion, recruitment, rehire, social activities, training, termination, transfer, upgrade, and working conditions. It is the policy of the Town to ensure and maintain a working environment free of coercion, harassment, and intimidation at all job sites, and in all facilities at which employees are assigned to work. How to

Apply:

Fill out the online application.