Supervisor (Collections)

Description:

As a Unit Manager , you will be responsible for leading and developing a team of Collections Representatives (CSRs) to ensure top-tier service and performance. You will oversee daily operations, set team goals, provide coaching, and implement best practices to drive efficiency and customer satisfaction. This role requires strong leadership, problem-solving skills, and the ability to adapt to business needs.

Requirements:

Responsibilities:

Monitor performance and provide coaching to drive success Ensure high-quality customer interactions and problem resolution Develop strategies to improve team productivity and efficiency Communicate effectively with team members and leadership Conduct team meetings, presentations, and performance reviews Address challenges proactively and foster a positive work environment Adapt to schedule changes based on business demands

Requirements:

2-3 years of call center leadership experience Proven ability to build, lead, and motivate a team Strong analytical and problem-solving skills Excellent communication and time management skills Flexibility to provide overnight coverage If you're a results-driven leader with a passion for customer service, apply today!