Supervisor, RMA

Supervisor, RMA Lancaster If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of ing.

Job area:

Managerial DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to be the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at dsv

Location:

USA -

Lancaster, Lyndon B Johnson Fwy Division:

 

Solutions Job Posting Title:

Supervisor, RMA Time Type:

Full Time

POSITION SUMMARY

The RMA Operations Supervisor is responsible for supervising, labor management, and planning of inbound, outbound, Product slotting and customermunication activities daily, including labor scheduling, space utilization, equipment and manpower. People management responsibilities include hiring and training, planning and assigning daily work, conducting performance appraisals, addressing performance issues and resolving problems. Under the direction of the Operations Manager or Distribution Center Manager, the Supervisor is responsible for supervising the receiving, warehousing and shipping of products in a manner consistent withpany service and cost objectives. As part of the DSV team, Associates are expected to meetpany objectives in the areas of performance, safety, and quality. Associates are expected toply with all corporate and site-specific policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Conducts staff meetings to review daily/weekly work activities, plan and assure continuous improvement. Effectively keeps senior management and client representatives informed of critical issues that affect the operations Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance withpany policies, guidelines, and procedures. Manages operations to meet prescribed productivity and service goals. Complies with terms outlined in the site's operating agreement with the client. Implements and reports on-going cost savings measures. Provides ideas and suggestions for more efficient operations. Meets all client specified KPI's andplies with Quality system requirements. Manages the operations to achieve prescribed objectives. Applies soundmunication and motivational techniques, create programs to fairly and equitably supervise, counsel, and (w needed) discipline team members. Provides direction and support to Human Resources. Assists in creating programs for hiring, training, and professional development. Participates in performance evaluation system for rmending promotions, wage increases, and other HR activities. Has overall training and evaluation responsibilities of warehouse staff. Plans the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers. Assesses priorities based on time sensitivity and available resources. Assigns duties to appropriate warehouse staff. Reviews pending jobs or trends, plan for ranization of warehouse space, and needed changes in levels of supplies, equipment, or staffing needs. Trains new staff in assigned duties, or delegate training responsibility to experienced team members. Assesses progress of trainees and adds additional duties as appropriate. Keeps informed of quantity and quality of jobs being performed throughout the day, providing guidance and advice as necessary. Assigns supervisory duties to experienced team members acting as leads for lower-level warehouse staff. Keeps abreast of progress or problems. Keeps Manager advised of progress or problems requiring attention on a daily basis. Holds regular meetings with warehouse staff to assess the group's overall status. Discusses ideas for improvement. Keeps staff informed of new developments. Assists in the physical operations as needed. Delivers results by leveraging the skills of the right people at the right time Maintains high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction Provides ongoing growth and development opportunities for team members Provides input and conducts annual performance reviews for team members Supports adnce to Standard Operating Procedures (SOPs). Supports and trains team members with adnce to SOPs (corporate and client)

SKILLS & ABILITIES

Education & Experience:

Must have a High school diploma or general education degree (GED) 3 years' experience working in a logistics/distribution/relevant environment 1 year experience in a supervisory role

Preferred:

Prior MHE certification / knowledge of basic MHE operation Certificates, Licenses, Registrations or Professional Designations Satisfactorypletion of a forklift training program

Computer Skills:

Proficient in Microsoft Office (Excel, Work, and Power Point) RF Scanners WMS functions Language Skills English (reading, writing, verbal) Businessmunication Mathematical Skills Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client products Other Skills Strong attention to detail accuracy and aplish job tasks in a timely manner Goodanizational and personnel skills Goodmunication skills, written and oral Good leadership, supervision, and planning skills Able to work flexible schedules, including nights and weekends, as required by the operation Participate in established cross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments and be able to assist as a back-up when the need may arise. Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.

CORE COMPETENCIES

Leader of Others ☒ Business Acumen ☒ Communication / Building Partnership ☒ Developing Others ☒ Empowerment ☒ Leadership Excellence ☒ Leading Change Independent Contributor ☐ Accountability ☐ Communication / Building Partnership ☐ Customer Orientation ☐ Developing Oneself ☐ Drive for Results ☐ Embracing Change ☐ Problem Solving ☐

Professional Competencies Other Physical Requirements:

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee usesputer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to stand on feet for up to 8 hours per day.

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable amodations may be made to enable individuals with disabilities to perform the essential functions. For this position, the expected base pay range is - . Actualpensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws andpany policy. Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or amodation while seeking employment with DSV, please contact Human Resources at hrus.dsv. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinkingpany - this is the place to be. Start . Go anyw Visit dsv and follow us on and . on on