Support Staff for Fitness Studio In Delmar

Job Summary To provide superior customer service, drive traffic into the studio, continually increse the membership base and focus on trhe current members. Responsibilities Hours may vary week to week. Studio staff hours are Monday -Tuesday11-8, Wed-Friday 9am-8pm, Saturday 9-6pm and Sunday 11-4pm. We often have studio evenets outside of the studio. Must post Special media several times a week and be able to drive membership sales as an induvial and with your team. Consistently maintain a professional appearance by adhering to HOTWORX uniform policy and code of conduct. Strive for only 5 star ratings for yelp, facebook, google and other site listing Subcribe to weekly blog, read weekly and put into practice. Ensure tha all members do the same. Participate in any team or corperate trainings including webinars. Foster a positive work environment that encourages teamwork and high levels of customer service. Develop strategies to enhance guest experiences in both marketing and customer service experience. Address customer inquiries and resolve any issues promptly to maintain satisfaction. Requirements Complete HOTWORX Certification, online courses. Complete any newly and assigned HOTWORX University Online courses that are available. Maintain active CPR, AED and First Aid Certification at all times. Complete any assigned webinar and / or phone conference sessions and be prepared to take any quizzes or tests to ensure material is retained. Strong organizational skills with the ability to multitask in a fast-paced Additional Training requirements may be required at any time

Customer Relations, Training and Other Duties:

Ensure that members understand how to use the Burn Off App Make every member feel special and keep them motivated for the workouts Assist members during their visits by providing warm greetings for each visit, answering their questions, providing proper sauna and workout instructions, answer all post-workout questions and provide suggestions on gear, hydration and other retail items. Promote participation in the Burn Off Challenge and use of the HOTWORX® App. Sell memberships and do the necessary prospecting and outside promotions for new members. Achieve all membership sales goals. Full billing information and signatures are required for completed sales. Sell retail and learn everything that needs to be discovered about all products and future products that will be introduced. Achieve all retail sales goals. Perform the lesser exciting duties with positivity such as cleaning and keeping the equipment in tidy order. Do what is necessary to meet all prospecting and sales goals.

Marketing & Prospecting Duties:

(we will train all of this!) Ensure that minimum requirements for prospecting are met monthly. This includes at a minimum, 30 names and numbers turned in and 5 guest passes returned to the studio with employee initials on the back of guest pass from each employee. Assist manager in social media engagement posts, promotions and on-going ad campaigns by providing insight on results, ideas and more to increase traffic and promote online engagement. Review and update Studio Prospecting/Client tracking logs daily to ensure proper exercise of prospecting duties and follow to increase sales opportunity and personal commissions. This includes new member follow up, new guest tracking, etc. Utilize all HOTWORX®® marketing tools simultaneously and consistently to maximize traffic. Personal Minimum Prospecting Requirements are as follows: Place and maintain 10 lead boxes in strategic business to be checked weekly

Marketing & Prospecting Duties:

(we will train all of this!) Ensure that minimum requirements for prospecting are met monthly. This includes at a minimum, 30 names and numbers turned in and 5 guest passes returned to the studio with employee initials on the back of guest pass from each employee. Assist manager in social media engagement posts, promotions and on-going ad campaigns by providing insight on results, ideas and more to increase traffic and promote online engagement. Review and update Studio Prospecting/Client tracking logs daily to ensure proper exercise of prospecting duties and follow to increase sales opportunity and personal commissions. This includes new member follow up, new guest tracking, etc. Utilize all HOTWORX®® marketing tools simultaneously and consistently to maximize traffic. Personal Minimum Prospecting Requirements are as follows: Place and maintain 10 lead boxes in strategic business to be checked weekly

Job Types:

Part-time, Seasonal, Temporary Pay:

$16.00 - $22.00 per hour

Benefits:

Employee discount Paid time off

Shift:

Day shift Evening shift Morning shift

Work Location:

In person